Supervisor, Communications Centre

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Do you have what it takes to manage, plan and coordinate a Communication Centre (CommCentre) for traffic/incident monitoring and response functions within a region? Then, consider this exciting opportunity.

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About the job

In this role, you will:
• manage, plan and coordinate Communication Centre (CommCentre) activities within a region by ensuring effective and efficient traffic monitoring of traffic management systems in a 24/7 operation in both English and French
• review and analyze operations issues/ problems, recommend approaches and ensures the most effective delivery methods with consideration to technical, operational, financial and human resources factors.
• supervise, schedule and provide staff with direction and training as required to meet day-to-day operational requirements.
• liaises with various CommCentre clients (e.g. other government jurisdictions, equipment providers, Emergency Response agencies, field operational and engineering office staff, citizens)
• respond to various enquiries

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What you bring to the team

Mandatory requirements

• Proficiency in English as well as in oral French at the advanced level

Technical Knowledge:

• You have knowledge of Fleetnet radio operation procedures, freeway operations, traffic management and advanced traffic management systems (ATMS)/ practices and CommCentre systems
• You have knowledge of operating and programming various computer based systems (e.g.logging recorder, FTMS switching system and camera system, RCWIS system, Changeable Message signs, Mitel Mail and Newpoint System)
• You can apply commuter software to respond to enquiries, operate CommCentre equipment
• You have the ability to interpret and apply various acts, regulations and guidelines related to traffic management and operations to provide guidance to staff

Communication, Consultation, Persuasion and Relationship-Building Skills:

• You are able to use your communication skills to answer calls, resolve complex issues, and conduct meetings; written communication to produce reports and make recommendations
• You have consultation skills to respond and give advice to Emergency Services, external stakeholders, ministry internal departments on ATMS and systems
• You have persuasion skills to ensure that service providers comply with established contracts, maintenance agreements
• You are able to build linkages with different stakeholders

Group Leadership Skills:

• You have leadership, planning and supervisory to provide technical direction/ guidance to staff and coordinate/ manage a 24/7 shift operation, ensuring efficient service to internal/ external stakeholders

Analytical and Problem-Solving Skills:

• You are able to identify and research issues related to road closure reporting and making recommendations
• You can investigate Freeway Traffic Management Systems (FTMS) system malfunctions, to prioritize issues and bring them to management's attention as required for resolution

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Additional information:

Note:

• This ad is also available in French.
• T-MT-65900/14

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.