Apply By: Tuesday, February 10, 2015 11:59 pm EST
Competition Status: Position Filled

Approximately 438 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

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TEAM REPRESENTATIVE

Job ID:
72986
Organization:
Ministry of Government and Consumer Services
Division:
ServiceOntario - Thunder Bay Production and Verification Services Branch
City:
Thunder Bay
Position(s) language:
English
Job term:
5 Permanent, 4 Temporary (with possibility of extension)
Job code:
08OAD - Office Administration 08
Salary:
$22.45 - $26.09 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Are you seeking to expand your skill set and thrive on providing outstanding customer service? Do you have experience and success working in a fast-paced, high-volume team environment? If so, consider this challenging opportunity within ServiceOntario.

About the job

In this role you will:

• Work in a team environment to process registrations and service requests
• Deal calmly and effectively with clients over the phone and in person to provide accurate information
• Review and process documents for accuracy, completeness and compliance with legislation
• Data entry of information into a database
• Process all requests in a timely manner to meet service standards
• Assist clients in resolving issues involving vital event registrations and service requests
• Build and maintain relationships with various partners

What you bring to the team

Communication and Interpersonal Skills

• You demonstrate tact and diplomacy when dealing with the public, businesses and internal and external clients
• You can work effectively as a member of a team in a fast-paced, high pressure environment

Problem Solving and Analytical Skills

• You can interpret and evaluate information for accuracy and completeness and ensure compliance to legislation, policies and procedures
• You are able to investigate and compile information to make decisions
• You have demonstrated analytical and problem solving skills

Computer Skills

• You can operate technical equipment to process registration and generate correspondence
• You are proficient with computer programs including word processing and imaging software

Technical Knowledge and Interpretation Skills

• You are able to interpret and apply relevant legislation, programs and policies required to process registration and services
• You have proven ability to maintain confidentiality and security of personal and confidential information

Additional information:

Apply by:
Tuesday, February 10, 2015 11:59 pm EST
Position details:
  • 4 English Permanent, 189 Red River Rd, (CORN. RED RIV./WATER ST), Thunder Bay, North Region, General Screening Requirement
  • 1 English Permanent - Regular PartTime, 189 Red River Rd, (CORN. RED RIV./WATER ST), Thunder Bay, North Region, General Screening Requirement
  • 4 English Temporary, duration up to 12 months, 189 Red River Rd, (CORN. RED RIV./WATER ST), Thunder Bay, North Region, General Screening Requirement
Compensation group:
Ontario Public Service Employees Union
Work hours:
Category:
Administrative and Support Services
Posted on:
Tuesday, January 27, 2015

Note:

  • In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to provide a general or enhanced screening check. Please refer to the Additional Information / Address section above on this job advertisement to determine the screening check that is required for each position.

    A general screening check includes a criminal record check and if applicable, fingerprint verification at your own expense. An enhanced screening check includes a criminal record check and if applicable, fingerprint verification at your own expense and permission for the Negotiations & Security Branch , Employee Relations Division to conduct any specific screening as indicated in the Additional Information / Address section above.

    A record of a Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check results will only be reviewed and evaluated by the Negotiations & Security Branch for the purpose of making a clearance decision. The details of an individual's screening check will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the Negotiations & Security Branch and kept strictly confidential.
  • T-MG-72986/15(6)


Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.


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