Apply By: Tuesday, February 10, 2015 11:59 pm EST
Competition Status: Position Filled

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Ministry of Government and Consumer Services
ServiceOntario - Thunder Bay Production and Verification Services Branch
Thunder Bay
Job Term:
5 Permanent, 4 Temporary (with possibility of extension)
Job Code:
08OAD - Office Administration 08
$22.45 - $26.09 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Job ID:
Are you seeking to expand your skill set and thrive on providing outstanding customer service? Do you have experience and success working in a fast-paced, high-volume team environment? If so, consider this challenging opportunity within ServiceOntario.

What can I expect to do in this role?

In this role you will:

• Work in a team environment to process registrations and service requests
• Deal calmly and effectively with clients over the phone and in person to provide accurate information
• Review and process documents for accuracy, completeness and compliance with legislation
• Data entry of information into a database
• Process all requests in a timely manner to meet service standards
• Assist clients in resolving issues involving vital event registrations and service requests
• Build and maintain relationships with various partners

How do I qualify?

Communication and Interpersonal Skills

• You demonstrate tact and diplomacy when dealing with the public, businesses and internal and external clients
• You can work effectively as a member of a team in a fast-paced, high pressure environment

Problem Solving and Analytical Skills

• You can interpret and evaluate information for accuracy and completeness and ensure compliance to legislation, policies and procedures
• You are able to investigate and compile information to make decisions
• You have demonstrated analytical and problem solving skills

Computer Skills

• You can operate technical equipment to process registration and generate correspondence
• You are proficient with computer programs including word processing and imaging software

Technical Knowledge and Interpretation Skills

• You are able to interpret and apply relevant legislation, programs and policies required to process registration and services
• You have proven ability to maintain confidentiality and security of personal and confidential information

Additional Information:

  • 4 Permanent, 189 Red River Rd, (CORN. RED RIV./WATER ST), Thunder Bay, North Region, General Screening Requirement
  • 1 Permanent - Regular PartTime, 189 Red River Rd, (CORN. RED RIV./WATER ST), Thunder Bay, North Region, General Screening Requirement
  • 4 Temporary, duration up to 12 months, 189 Red River Rd, (CORN. RED RIV./WATER ST), Thunder Bay, North Region, General Screening Requirement
Compensation Group:
Ontario Public Service Employees Union
Administrative and Support Services
Posted on:
Tuesday, January 27, 2015
  • In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to provide a general or enhanced screening check. Please refer to the Additional Information / Address section above on this job advertisement to determine the screening check that is required for each position.

    A general screening check includes a criminal record check and if applicable, fingerprint verification at your own expense. An enhanced screening check includes a criminal record check and if applicable, fingerprint verification at your own expense and permission for the Negotiations & Security Branch , Employee Relations Division to conduct any specific screening as indicated in the Additional Information / Address section above.

    A record of a Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check results will only be reviewed and evaluated by the Negotiations & Security Branch for the purpose of making a clearance decision. The details of an individual's screening check will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the Negotiations & Security Branch and kept strictly confidential.
  • T-MG-72986/15(6)
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, February 10, 2015 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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