Investment and Business Services Coordinator

---

The Ministry of Tourism, Culture and Sport, Investment and Development Office, seeks a dynamic, business-minded individual to help attract international investment into Ontario's diverse and growing tourism industry.

---

About the job

In this role, you will:

• Coordinate investment and attraction activities, such as investment shows, investor meetings, lead generation follow-up and information dissemination;
• Assist with the implementation and on-going maintenance of the Customer Relationship Management (CRM) business strategy:
• Use CRM business tools to analyze and update client data, identify key client characteristics, new services and products;
• Conduct research on issues, trends and opportunities facing Ontario's tourism industry;
• Assess the effectiveness of communication initiatives for investment attraction and retention activities;
• Provide regular updates on the public facing website;
• Coordinate annual tourism investment advertising campaigns;
• Develop and enhance business relationships with key stakeholders.

---

What you bring to the team

Knowledge

• You have knowledge of Customer Relationship Management (CRM) business tools to effectively track and monitor investment leads
• You have general knowledge of investment servicing, investment retention and expansion, business analysis, economic development and marketing tools, techniques and/or methods

Research, Analytical and Problem Solving Skills

• You have knowledge of data research methods and techniques
• You can conduct data analysis and client profiling in support of investment and business development for domestic and international clients
• You can conduct research on issues, trends and opportunities facing the tourism sector
• You can facilitate issues identification and resolution, and provide information, service and/or solutions to meet clients' needs

Organizational Skills

• You can determine work priorities and respond to multiple work demands
• You can plan and coordinate concurrent projects under tight deadlines

Communication, Interpersonal and Presentation Skills

• You can develop and enhance business relationships with key stakeholders
• You can prepare a range of reports, and present information to a diverse audience

Marketing and Web Editing Skills

• You can update and edit website contents and other advertising and/or marketing material
• You can follow quality control policies for website editing, and manage government approvals for advertising and/or marketing material

---

Additional information:

Note:

• T-TM-72992/15

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.