Apply By: Tuesday, February 10, 2015 11:59 pm EST
Competition Status: Position Filled

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Thank you for your interest in the Ontario Public Service.

TRAVEL COUNSELLOR (FRENCH-DESIGNATED)

Organization:
Ontario Tourism Marketing Partnership Corporation
Division:
Ontario Travel Information Centre
City:
Bainsville
Job Term:
1 Permanent
Job Code:
51084 - Travel Counsellor 3
Salary:
$841.17 - $999.85 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open
Job ID:
74157
Are you an enthusiastic individual with great customer service skills who excels in a team environment?

Consider this exciting position with the Bainsville Ontario Travel Information Centre where you will promote Ontario as an all season travel destination.

Please Note: The successful candidate will be required to work at the Hawkesbury Ontario Travel Information Centre (777 Highway 417, Chute a Blondeau K0B 1B0) during the peak season of May 1st to mid-October. Bainsville and Hawkesbury Travel Centres are remotely located on the two major highways (401 & 417) in Eastern Ontario.

What can I expect to do in this role?

In this role, you will:

• Conduct research from a variety of sources to provide information on Ontario tourism products and services, and trip planning and counselling services;
• Respond to inquiries in person, by telephone and in writing;
• Promote Ontario tourism products and services at special interest groups, tourist association presentations and showcases;
• Contribute to publications and assist in the planning and delivery of training programs;
• Perform administrative and retail sales functions including maintaining reference files and coordinating inventory control;
• Keep up to date on new tourism products available in the market.

How do I qualify?

Mandatory

• Proficiency in English, as well as oral French at the advanced level and written French at the advanced-minus level
• Ability to work shift work, including evening, weekends and holidays

Knowledge and Experience

• You have knowledge of and experience in the promotion of tourism industry attractions, destinations, events, products and services

Travel Counselling and Customer Service Skills

• You can answer inquiries, prepare travel plans or itineraries, and provide excellent customer service
• You can provide travel planning and counselling services, and promote Ontario as an all season travel destination

Analytical, Problem Solving and Judgement Skills

• You can determine suitable solutions to meet client needs, and work effectively as a team member in a high pressure environment
• You can monitor, recognize and report building maintenance or security issues

Communication Skills

• You can provide travel information to clients in person and over the phone
• You can prepare reports and edit tourism publications

Computer Skills

• You can use computer software applications and the Internet to conduct research and locate information

Additional Information:

Address:
  • 1 Bilingual Permanent - Full Time, 22064 North Service Rd, Bainsville, East Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Customer and Client Services
Posted on:
Tuesday, January 27, 2015
Note:
  • This ad is also available in French.
  • E-TP-74157/15

    Please note: A brief description of the French proficiency levels is available on our website (http://www.gojobs.gov.on.ca/jobaddefinitions.asp)
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, February 10, 2015 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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