Travel Counsellor (French-Designated)

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Are you an enthusiastic individual with great customer service skills who excels in a team environment?

Consider this exciting position with the Bainsville Ontario Travel Information Centre where you will promote Ontario as an all season travel destination.

Please Note: The successful candidate will be required to work at the Hawkesbury Ontario Travel Information Centre (777 Highway 417, Chute a Blondeau K0B 1B0) during the peak season of May 1st to mid-October. Bainsville and Hawkesbury Travel Centres are remotely located on the two major highways (401 & 417) in Eastern Ontario.

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About the job

In this role, you will:

• Conduct research from a variety of sources to provide information on Ontario tourism products and services, and trip planning and counselling services;
• Respond to inquiries in person, by telephone and in writing;
• Promote Ontario tourism products and services at special interest groups, tourist association presentations and showcases;
• Contribute to publications and assist in the planning and delivery of training programs;
• Perform administrative and retail sales functions including maintaining reference files and coordinating inventory control;
• Keep up to date on new tourism products available in the market.

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What you bring to the team

Mandatory requirements

• Proficiency in English, as well as oral French at the advanced level and written French at the advanced-minus level
• Ability to work shift work, including evening, weekends and holidays

Knowledge and Experience

• You have knowledge of and experience in the promotion of tourism industry attractions, destinations, events, products and services

Travel Counselling and Customer Service Skills

• You can answer inquiries, prepare travel plans or itineraries, and provide excellent customer service
• You can provide travel planning and counselling services, and promote Ontario as an all season travel destination

Analytical, Problem Solving and Judgement Skills

• You can determine suitable solutions to meet client needs, and work effectively as a team member in a high pressure environment
• You can monitor, recognize and report building maintenance or security issues

Communication Skills

• You can provide travel information to clients in person and over the phone
• You can prepare reports and edit tourism publications

Computer Skills

• You can use computer software applications and the Internet to conduct research and locate information

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Additional information:

Note:

• This ad is also available in French.
• E-TP-74157/15
  
  Please note: A brief description of the French proficiency levels is available on our website (http://www.gojobs.gov.on.ca/jobaddefinitions.asp)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.