Apply By: Thursday, September 17, 2015 11:59 pm EDT
Competition Status: Position Filled
Approximately 1067 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Client Service Representative
Organization:
Ministry of the Environment and Climate Change
Division:
Environmental Assessment and Approvals Branch
Position(s) language:
Both English and bilingual
Job code:
09OAD - Office Administration 09
Salary:
$23.46 - $27.35 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Do you genuinely enjoy helping clients find exactly what they need and want? If so, then we need your customer services skills to provide information and front line service to clients by responding to inquiries related to a variety of services, programs, and initiatives administered by our branch.
About the job
•Respond factually to inquiries related to environmental assessments, pesticides licencing and approvals processes
•Manage incoming and outgoing correspondence
•Enter relevant information to the branch database and ensure it is up to date
•Develop presentation packages for client groups
•Assist in activities to administer the pesticides licensing program
•Ensure confidentiality of information under privacy legislation
What you bring to the team
Mandatory requirements
•Proficiency in English and oral French at the advanced level
Technical Knowledge
•You can apply records management practices for both hard copy and computerized records
•You can interpret and apply relevant sections of the Freedom of Information and Privacy Protection legislation, environmental legislation (e.g. Environmental Protection Act, Ontario Water Resources Act, Environmental Assessment Act, Environmental Bill of Rights, Pesticides Act) and related policies, guidelines and standards
Interpersonal and Judgment Skills
•You know how to establish good working relationships with clients and colleagues
•You demonstrate strong judgment, tact and diplomacy when dealing with difficult clients and requests for information that are sensitive in nature
•You know how to obtain and analyse information in order to provide the appropriate information or response to an inquiry
•Your respond to clients in a timely and reliable fashion
Communication and Computer Skills
•You can communicate in a clear manner to a variety of audiences
•You deliver simple presentations to a broad range of client groups
•You can prepare a variety of written materials such as letters, emails, and routine correspondence
•You know how to use computer software such as word processing, spreadsheet and database applications
•You know database systems and back-up procedures to maintain backup records
Apply by:
Thursday, September 17, 2015 11:59 pm EDT
Position details:
- 1 Bilingual English/French Permanent, 135 St Clair Ave W, Toronto, Toronto Region
- 2 English Permanent, 135 St Clair Ave W, Toronto, Toronto Region
Compensation group:
Ontario Public Service Employees Union
Category:
Customer and Client Services
Posted on:
Wednesday, September 2, 2015
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.
Strengthening Ontario, together