AMBULANCE COMMUNICATIONS OFFICER

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A challenging opportunity exists in the Emergency Health Services Branch, Hamilton Ambulance Communications Centre.

This is a permanent position for a dedicated individual to work rotating shifts in a 24/7 environment.

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About the job

You will:

• Process 9-1-1 emergency and non-emergency requests for ambulance service.
• Direct ambulance movements.
• Provide pre-arrival instructions.
• Communicate with individuals under stress.
• Operate complex computer-aided telecommunications equipment.

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What you bring to the team

MANDATORY:

• You must possess proficiency in English and Advanced Level Oral French.
• Satisfactory criminal record check.
• Typing skills at 35 w.p.m. with 90% accuracy.
• Valid standard first-aid and targeted responder CPR certificate.
• Successful completion of Windows computer-based training followed by Ambulance Communications Officer provincial certification, Restricted Radio Operator certification.
• Successful completion of on-the-job training.

MULTI-TASKING AND ORGANIZATIONAL SKILLS:

• Proven multi-tasking skills and the ability to coordinate a variety of activities.
• Demonstrated organizational and memory recall skills.
• Ability to maintain control under pressure and use professional judgment.

ANALYTICAL AND PROBLEM SOLVING SKILLS:

• Demonstrated critical thinking, decision making and problem solving skills.
• Ability to interpret and apply policies, procedures and information.

PEOPLE SKILLS:

• Proven ability to handle situations in a professional manner.
• Demonstrated leadership and customer service skills.
• Strong interpersonal and communication skills.

OTHER SKILLS:

• Proficient in computer software and computer based telecommunications applications.
• Understanding of spatial concepts and can read maps, calculate time, distance and movement.

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Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to provide a general or enhanced screening check. Please refer to the Additional Information / Address section above on this job advertisement to determine the screening check that is required for each position.
  
  A general screening check includes a criminal record check and if applicable, fingerprint verification at your own expense. An enhanced screening check includes a criminal record check and if applicable, fingerprint verification at your own expense and permission for the Negotiations & Security Branch , Employee Relations Division to conduct any specific screening as indicated in the Additional Information / Address section above.
  
  A record of a Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check results will only be reviewed and evaluated by the Negotiations & Security Branch for the purpose of making a clearance decision. The details of an individual's screening check will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the Negotiations & Security Branch and kept strictly confidential.
• W-HL-82860/15

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.