CLIENT SERVICES REPRESENTATIVE

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Are you self-motivated, detail oriented and professional? Do you thrive in a fast paced dynamic environment? If so, then we have an exciting opportunity for you to join our team.

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About the job

As a Client Services Representative working within a team, you will:

• provide clerical, cashier and counter services to ensure the efficient operation of a court office
• receive, process, and issue court documents, ensuring accuracy and completeness
• respond to telephone and counter inquiries
• prepare deposits for revenue and trust accounts prepare deposits for revenue and trust accounts
• compose correspondence and maintain filing systems

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What you bring to the team

Mandatory:

• proficiency in English and advanced oral and written French
• the successful candidate will be required to provide a satisfactory criminal reference check prior to the commencement of employment.

Knowledge:

• ability to interpret and apply relevant acts, legislation, policies and procedures relevant to the court operations

Interpersonal Skills:

• communication skills to exchange information and write correspondence and reports
• demonstrated customer service skills to deal tactfully and effectively deal with a variety of stakeholders

Office Administration Skills:

• demonstrated ability to perform administrative/clerical functions
• filing/records management
• record keeping
• mail handling
• keyboarding skills
• proficiency with word processing, spreadsheets, databases and electronic mail software applications

Attention to detail:

• analytical skills to review legal documents against laws, rules and procedures to ensure accuracy and completeness
• mathematical skills to perform basic calculations and cash handling skills
• ability to identify and resolve discrepancies

Time Management Skills

• demonstrated organizational skills
• proven ability to work independently or as part of a team in a high-volume environment with strict deadlines

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Additional information:

Note:

• This ad is also available in French.
• The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• N-AG-83691/15(2)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.