Administrative Assistant

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The Victims and Vulnerable Persons Division seeks a motivated person to be the first point of contact for the Victim/Witness Assistance Program (VWAP) to provide clients with program and services information, to provide client assistance and a full range of administrative services in a fast-paced environment.

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About the job

You will be:
• responding to/recording inquiries
• referring issues to appropriate staff
• receiving and reviewing incoming files and materials to determine priorities
• establishing/maintaining office filing systems, data input, extracting and formatting data to prepare statistics and routine correspondence
• maintaining reception area/waiting room and office equipment
• arranging meetings/coordinating appointments and
• assisting in training/orientation

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What you bring to the team

Mandatory:

•You are proficient in English as well as in oral and written French at the advanced level
•Typing to Ministry standards (50wpm)

Skills:

• Demonstrated communication/interpersonal skills
• Proven customer service skills
• Ability to apply judgement/tact/sensitivity and diplomacy
• Demonstrated organizational skills
• Experience/knowledge of office administrative processes/procedures such as financial reconciliation and office expenditures
• Ability to acquire and apply knowledge of the criminal justice system, victims' issues (e.g., child abuse, sexual assault, domestic violence, homicide, etc.), the Freedom of Information and Protection of Privacy Act, VWAP services and objectives
• Analytical/problem solving skills
• Proficiency in MS Office software, operating database systems and internet web-based applications
• Knowledge of basic arithmetic
• Ability to interpret and apply policies/procedures and legislation

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Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• T-AG-93460/16

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.