Client Services Representative

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Do you enjoy working in a fast paced environment with challenging work? If so, consider this opportunity with the Ministry of the Attorney General in Brampton.

In this role, you will be responsible for providing customer service at a public counter in a fast paced environment as well, as clerical and cashier duties.

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About the job

You will:

• receive, review, process and issue court documents at a busy public counter
• respond to telephone/counter inquiries and provide information to clients and legal professionals
• provide information and assistance regarding procedures for completing and filing forms according to practices, policies and applicable rules
• collect fees, process payments, and issue invoices
• input/update cases on court computerized systems
• maintain filing systems and provide administrative/clerical support

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What you bring to the team

Technical Knowledge:

• you have the ability to acquire and apply knowledge of court practices and procedures and relevant legislation (e.g. Courts of Justice Act, Criminal Code, Youth Criminal Justice Act, Family Law Act, Reciprocal Enforcement of Support Orders Act, Family Responsibility Act, Divorce Act, Creditors' Relief Act, Execution Act, Bankruptcy Act, Rules of Civil Procedure, Small Claims Court Rules, Estates Act, Civil and Case Management Rules, Divisional Court, The Hague Convention - Bilateral Treaties, etc)
• you have knowledge of court practices and procedures to process and prepare court documents such as claims judgements, writs, notices, appeals, Informations, warrants, etc

Administrative, Mathematical and Organizational Skills:

• you have knowledge of office administration procedures to provide administrative, financial and clerical support (e.g. reconciling a variety of documents, preparing basic routine correspondence, photocopying requested documents, managing current and archival files, updating internal manuals, etc)
• you demonstrate mathematical skills to perform basic calculations and process client payments as well as the ability to operate a cash register
• your organizational skills enable you to meet deadlines and set priorities in a high pressure and fast paced environment

Interpersonal, Communication and Customer Service Skills:

• you demonstrate interpersonal, communication and customer service skills to explain complex processes and assist clients through written correspondence, telephone and in-person
• you are able to work collaboratively with others

Judgement, Analytical and Problem-Solving Skills:

• you can exercise professionalism, tact, discretion and judgement when providing information to clients and legal professionals
• you are able to deal with irate clients and resolve difficult situations in a respectful manner

Computer Skills:

• you are proficient with computer software packages such as Word, Outlook and Excel as well as specific court computerized systems such as Integrated Court Offences Network (ICON), FRANK, Estate Program, CISS Program and manual systems
• you demonstrate keyboarding skills to input and access client information

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Additional information:

Note:

• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.