General Issuing Clerk (DES)

---

Are you customer-oriented and enjoy working with members of the public? In this high volume front-line customer service environment, you will have the opportunity to liaise with various clients in processing International Registration Plan (IRP) applications and documents to help ensure road user safety.

---

About the job

In this role, you will:
• provide accurate and timely information and customer service when responding to a high volume of enquiries from the public and various client groups
• process a variety of transactions related to the International Registration Plan (IRP)
• calculate and collect fees for Ontario, other ministries and other IRP jurisdictions
• provide professional service to all clients and stakeholders

---

What you bring to the team

Mandatory requirements

• Proficiency in English and advanced level of oral French

Customer Service and Communication Skills

• You have highly effective communication, tact and diplomacy to exchange information with clients and deliver excellent customer service
• You have consulting skills to effectively liaise with government offices and external clients
• You can deal with distressed and irate customers

Analytical and Problem Solving Skills

• You are able to research, assess, interpret and analyze documents for accuracy, authenticity and compliance with legislation and standards
• You have good judgement, problem solving abilities and pay attention to details
• You are able to interpret and apply related legislation (such as the Highway Traffic Act) to resolve client problems, license vehicles and assist carriers in completion of documents

Financial Skills

• You have knowledge of financial procedures and processes
• You have excellent mathematical skills to calculate and collect appropriate fees

Computer Skills

• You have data entry skills and are proficient with computer and office software

---

Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• C-MT-98157/16

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.