Dispute Resolution Services Program Officer

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Bring your passion and expertise in labour relations to the Labour Relations Solutions Division of the Ministry of Labour in this challenging administrative role!

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About the job

In this role you will:

• accurately validate and process requests for the appointment of a conciliator or mediator, arbitrator and/or nominee in accordance with existing
legislation in both English and French.
• interpret and apply relevant labour legislation to ensure compliance with matters of jurisdiction, timeliness and Ministerial authority in the provision of
conciliation, mediation and arbitration services, ensuring full compliance.
• monitor and collect data on the status of collective agreement negotiations in Ontario by creating, maintaining and updating information on-line in the
Dispute Resolution Services (DRS) system database, as well as provide clerical services in the Collective Agreements Library and to a diverse group of
labour relations clients and stakeholders.

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What you bring to the team

Mandatory requirements

• You have advanced level written and verbal French.

Labour Relations Knowledge:

• You have knowledge of labour relations terminology and concepts, processes for applications and requests for services.
• You can interpret and apply various labour legislation such as Labour Relations Act, Fire Protection and Prevention Act, Hospital Labour Disputes Arbitration Act, etc.

Other Skills:

• You are proficient with Word, Outlook, Excel, PowerPoint, PageMaker, SAP Crystal Reports, BOXII internet, intranet and .net framework.
• You can produce reports based on existing data to compose and prepare applicable correspondence.
• You can maintain filing systems for retention according to established procedures and policies for transfer to the records centre.

Interpersonal and Communication Skills:

• You can effectively communicate with stakeholders using diplomacy and discretion to resolve discrepancies and gather information.
• You can prepare correspondence and reports based on research of existing legislation and case law.
• You demonstrate judgment, discretion, interpersonal skills and the ability to work with limited supervision, and maintain confidentiality in releasing agreements and information to stakeholders.

Analytical and Problem Solving Skills:

• You can investigate and extract information from a variety of sources.
• You can identify inconsistencies and irregularities and use comprehensive knowledge of legislation, policies and procedures to make the appropriate inquiries of stakeholders to resolve problems.

Organizational Skills:

• You can work under pressure with competing legislative deadlines.
• You can investigate and reconcile discrepancies and maintain records with complete accuracy.

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Additional information:

Note:

• This ad is also available in French.
• T-LB-98237/16

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.