Intake Worker

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Bring your strong analytical and administrative skills to support the efficient and effective operations of the Family Responsibility Office.

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About the job

• Review, prioritize and register incoming family support related correspondence, court orders, program materials, and other legal documents
• Scan, index, and photocopy materials
• Prepare outgoing mail and maintain manual and computerized filing systems, records, and reports
• Prepare and process documents for legal matters and hearings

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What you bring to the team

Mandatory requirements

• Proficiency in oral and written French at an advanced level

Technical Knowledge

• You have the ability to work with and apply legislation, policies, procedures, and guidelines
• You are able to acquire knowledge of the Family Responsibility and Support Arrears Enforcement Act

Analytical, Reasoning, and Problem-Solving Skills

• You can review, assess and determine needed action on a range or program documents in accordance with established standards and guidelines
• You can maintain an accurate file record for litigation purposes

Organizational and Administrative Skills

• You can prioritize, review, and process a high volume of documents within tight deadlines

Communication and Interpersonal Skills

• You can explain detailed information related to legal and program documents to staff, courts, and lawyers
• You can tactfully respond to sensitive issues while maintaining confidentiality

Computer Skills

• You are proficient with computer software applications to enter and update data, draft correspondence, prepare statistical reports and spreadsheets
• You can operate office equipment including photocopiers, printers, and fax machines

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Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• W-CS-98316/16(2)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.