Competition Status: Posting Closed
The total number of applications is not available because applications were not received online.
We are no longer accepting applications. To obtain information on the status of the competition please contact the organization indicated on the Job Advertisement.
To look for other job opportunities that match your skills and experience go to Job Search. You may also subscribe to our Job Alert service to receive emails when new jobs open up that match your determined search criteria.
Thank you for your interest in the Ontario Public Service.
Amended - Customer Service Representative
Organization:
Not Applicable
Division:
Workplace Safety and Insurance Board
City:
London, Ottawa, Thunder Bay, Toronto, Windsor
Language of Position(s):
Both English and bilingual
Salary:
$49,439.27 - $58,163.92 Per Year
With a vision to become the leading workplace compensation board, the Workplace Safety and Insurance Board (WSIB) provides no-fault insurance and compensation for Ontarians in the event of a workplace injury or illness. We are committed to delivering what matters: fast, accessible service and fair benefits at a fair price.
We've recently launched a comprehensive plan for modernizing and revitalizing the WSIB. This is an exciting time for the organization, and we invite you to be a part of it as we work to grow and improve the services we provide.
Recognized as a best-in-class learning organization, we promote professional development and are committed to providing our people with opportunities to lead, learn and grow, ensuring that we're providing the best possible service to the people of Ontario. We offer a market-competitive total compensation plan and a robust wellness program that promotes a healthy lifestyle as well as work/life balance.
The work we do at the WSIB is meaningful and challenging and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.
What can I expect to do in this role?
Promote the values, principles and professional public profile of the WSIB by receiving and responding to general telephone enquiries related to claims, health care benefits, return to work/work transition services, prevention, access, appeals, e-services, compliance and general revenue or WSIB policies. Route calls to appropriate area and/or staff. Place outbound calls when necessary and appropriate.
Major Responsibilities:
• Answer an Automatic Call Distributor telephone system, providing information and assistance to workers, employers, representatives and internal business partners or others in response to telephone enquiries
• Incumbent may perform a range of clerical duties during non-peak periods while still available to answer telephone
• Provide occasional backup for receptionist counselor, records and mailroom to cover breaks and lunch periods.
• Perform other related duties as assigned or required.
How do I qualify?
Job Requirements:
• Completed high school diploma plus MINIMUM 1 year of post-secondary education
• Proven Customer Service skills and experience
• Experience in a Call Centre environment is an asset
• Strong interpersonal skills and ability to deal with customer problem resolution
• Leadership skills sufficient to provide on-the-job training to new or less experienced staff
As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire.
To apply for this position, please visit our website; http://www.wsib.on.ca/WSIBPortal/faces/WSIBArticlePage?fGUID=835502100635000719
Additional Information:
Address:
- 1 Bilingual English/French Temporary - PartTime, duration up to 12 months, Ottawa, East Region
- 1 Bilingual English/French Temporary - PartTime, duration up to 12 months, Thunder Bay, North Region
- 1 English Temporary - PartTime, duration up to 12 months, Windsor, West Region
- 1 English Temporary - PartTime, duration up to 12 months, Toronto, Toronto Region
- 1 English Temporary - PartTime, duration up to 12 months, London, West Region
- 1 English Temporary - PartTime, duration up to 12 months, Ottawa, East Region
- 1 English Temporary - PartTime, duration up to 12 months, Thunder Bay, North Region
Compensation Group:
Excluded
Schedule:
Category:
Customer and Client Services
Posted on:
Tuesday, November 22, 2016
Note:
- This ad is also available in French.
- This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.
Collection of Information
Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.
Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.
If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, December 1, 2016 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
