Competition Status: Position Filled
Approximately 241 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
To look for other job opportunities that match your skills and experience go to Job Search. You may also subscribe to our Job Alert service to receive emails when new jobs open up that match your determined search criteria.
Thank you for your interest in the Ontario Public Service.
Manager
Organization:
Ministry of Government and Consumer Services
Division:
ServiceOntario - Retail Offices Branch
Language of Position(s):
English
Job Code:
AGA19 - General Administration AM-19
Salary:
$71,165.00 - $90,446.00 Per Year
At ServiceOntario, our business is customer service. In every interaction, we want “to meet or exceed customer expectations with our service, solutions, leadership and people … every time!”, and we consistently search for innovative and cost effective ways to meet the changing needs of our customers.
We are looking an experienced leader with strong business experience, people skills and a passion for employee engagement to join our team! Are you a dynamic leader who can inspire staff to perform in a fast-paced environment and drive operational effectiveness and program integrity? Then why not consider this opportunity with ServiceOntario's East Retail Offices Branch.
What can I expect to do in this role?
You will:
• Manage and mentor a team of individuals with diverse backgrounds in a multi-faceted, high volume and secure production environment
• Maximize employee engagement, empowerment and team morale by providing constructive, evidence-based feedback groups to improve performance and promote customer-focused thinking
• Lead/participate in “people” initiatives designed to improve team moral and engagement
• Manage and optimize staff performance by setting performance objectives, accountabilities and goals and provide quality coaching and performance management
• Support succession planning by identifying candidates for advancement
• Establish and maintain operational, budgetary and performance controls
• Collaborate with the management team to raise critical issues, support the planning process, and develop responses
• Participate in the risk management process by identifying areas of vulnerability, recommending mitigating strategies and implementing remedial measures
• Effectively manage staff to develop and execute tactical plans and strategies that enhance operational and performance targets
• Develop stakeholder relationships to enhance awareness of service delivery and operational strategies, gain ministerial support and collaboration on projects and influence policy
How do I qualify?
Management and Leadership
• You demonstrate leadership, coaching and management skills to effectively manage staff, financial resources, projects and office operations
• You can foster an inclusive environment to support and strengthen employee engagement and promote innovation and creativity in a team environment
• You have experience leading teams by setting clear goals, providing consistent feedback and setting developmental plans
• You have knowledge and experience in leading large change initiatives
Program Delivery Knowledge
• You have knowledge of and experience with program effectiveness analysis and operational and strategic planning
• You have knowledge of recognized service delivery principles in customer service, processes, trends and best practices in customer service to ensure that service delivery systems meet the needs of our customers
• You are able to interpret and apply relevant legislation, polices, practices and procedures (i.e. Collective Agreement, Freedom of Information, Health Insurance Act etc.)
• You have knowledge of human resources and labour relations management policies
• You have knowledge of financial management principles and practices to administer budgets, manage resources and procurement
Communication and Relationship Management
• You have excellent oral/written communication and relationship management skills to manage relationships with internal/external clients and provide expert advice
• You can build and maintain relationships across the organization and with external stakeholders to enhance awareness of service delivery
• You have excellent conflict resolution, negotiation and influencing skills
• You demonstrate analytical and problem solving skills and have experience responding to politically sensitive, contentious and confidential issues
• You have planning, organizational and project management skills
• You demonstrate integrity, judgment and tact when managing issues
• You can prepare briefing notes and a variety of correspondence
Additional Information:
Address:
- 1 English Permanent, 110 Laurier Ave W, Ottawa, East Region, General Screening Requirement
Compensation Group:
Management Compensation Plan
Schedule:
6
Category:
Management and General
Posted on:
Friday, March 24, 2017
Note:
- In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential. - C-MG-105790/17
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Friday, April 7, 2017 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
