Competition Status: Position Filled
Approximately 77 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
Client and Business Services Advisor
Organization:
Ministry of Citizenship and Immigration
Division:
Client Services and Liaison Branch
Language of Position(s):
Both English and bilingual
Job Term:
1 Permanent, 1 Temporary (up to 12 months with possible extension)
Job Code:
05513 - Community Development Officer 3
Salary:
$63,562.20 - $79,038.05 Per Year*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Join the Client Services and Liaison Branch within the Ministry of Citizenship and Immigration where you will provide specialized consultation, advice, resources and information support and interpretation on a range of ministry citizenship and immigration policies, programs, and services.
What can I expect to do in this role?
As a Client and Business Services Advisor, you will:
• provide information and advice regarding a range of citizenship and immigration programs and services through various information sources and service channels
• assess, research and investigate complex inquiries from a range of clients and referrals
• provide consultation, interpretation and application support throughout the client and information services process, review documentation and recommend appropriate reference sources and contacts and procedures
• act as a liaison on all information and referral requests regarding existing and new divisional programs and services
• undertake program reviews and evaluations of client and information services activities and requests, analyzes trends, service gaps, barriers and systemic issues
How do I qualify?
Mandatory
• You are proficient in English as well as oral and written French at the advanced level (for bilingual position only). Your level of proficiency will be tested
Program Development Knowledge:
• You have knowledge of program and service delivery frameworks and structures to provide effective customer service liaison and support
• You have knowledge of program development and implementation techniques to provide advice, consultation and support to customers and assist in the development of marketing, outreach and client focused materials
Research, Analytical and Problem Solving Skills:
• You have knowledge of research methodologies and techniques, data analysis, program evaluation and measurement systems to conduct research, assess trends and service gaps and barriers
• You have demonstrated analytical and evaluative skills to assess customers' needs and requirements regarding a range of citizenship and immigration programs and policies
• You are able to conduct program reviews, research effectiveness of direct service delivery and evaluate service gaps and barriers
• You have problem solving skills to determine appropriate course of action, analyze the most beneficial approach to complex situations and provide information, referrals analysis and support to a range of clients
Communication and Interpersonal Skills:
• You have oral communication skills to provide customers with information, interpretation and advice regarding citizenship and immigration policies or programs
• You can provide explanations regarding the interpretation, intent and application of legislative authorities and requirements
• You have written communication skills to prepare correspondence, reports, briefing materials and other various documents
• You have interpersonal skills to act as a point of contact
Technical Knowledge:
• You have the ability to interpret and apply relevant provincial and federal legislation, citizenship and immigration policies, programs and guidelines
Computer Skills:
• You have knowledge of office computer software including word processing, presentation, spreadsheets and databases to prepare own materials, conduct research, prepare statistical reports and develop file/knowledge management systems
Additional Information:
Address:
- 1 Bilingual English/French Permanent, 400 University Ave, Toronto, Toronto Region
- 1 English Temporary, duration up to 12 months, 400 University Ave, Toronto, Toronto Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
6
Category:
Policy and Analysis
Posted on:
Tuesday, January 16, 2018
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, January 30, 2018 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
