Apply By: Tuesday, March 27, 2018 11:59 pm EDT
Approximately 6876 individuals applied for this opportunity.

We are currently screening ALL applications received on or before the closing date against position criteria. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will proceed in the hiring process. Only successful candidates will be contacted.

STUDENT - CUSTOMER SERVICE CLERK

Organization:
Various Ministries
Division:
Various Divisions and Branches
City:
Aurora, Barrie, Belleville, Bracebridge, Brampton, Chatham, Cornwall, Hamilton, Kenora, Kirkland Lake, Kitchener, Lindsay, London, Milton, Mississauga, North Bay, North York, Oshawa, Ottawa, Peterborough, Red Lake, Sarnia, Sault Ste. Marie, South Porcupine, Sudbury, Thorold, Thunder Bay, Toronto, Whitby, Windsor
Job Term:
83 Temporary
Job Code:
Student 1 - Student Level 1, Student 2 - Student Level 2
Salary:
$14.00 - $14.85 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open
Job ID:
116746

Are you a student looking for an opportunity to build your career over the summer? Are you passionate about making a difference?


The Summer Employment Opportunities program provides students with opportunities to obtain valuable work experience, gain transferable skills, and build professional networks.


  • LEARN: Jump start your career, whether you want to learn business skills, use your French language skills, help out in a lab, or work outdoors. Put the knowledge you’ve acquired at school into action.

  • GROW: Enhance your skills and expand your network by working on projects, leading initiatives and sharing your ideas. Transfer the skills you learn to your future school and work experiences.

  • CONTRIBUTE: In addition to advancing your professional and personal skills, you will also give back to your community. Spend your summer working to support the interests of Ontarians!

Information to assist you with the application process, including the Application Guide is available at Summer Employment Opportunities. Within your application, you will have the opportunity to identify the skills, work preferences and qualifications you have that make you a suitable candidate for this position.


This job posting represents multiple positions within different ministries and at various locations across Ontario. Certain cities may be located in distant or remote areas in Ontario and may not be accessible by public transit. Carefully review locations through Google Maps and select ONLY those cities that you are able to travel to and work in.


Notes:

  • Relocation expenses and/or accommodations are not covered by ministries.

  • The number of positions to be filled is approximate and subject to change.

  • Please use your legal name when applying to the job ad.



What can I expect to do in this role?

These positions are entry level and will focus on developing skills for students. You will have the opportunity to:


  • Support staff in providing assistance for public and/or internal inquiries.

  • Support staff in providing assistance with administrative and clerical services to ensure effective and efficient administrative operations.

Work Description:


As a Customer Service Clerk, you may have the opportunity to work on some or all of the following activities:


  • Provide reception duties and/or counter services support, process payments, and perform basic mathematical calculations accurately.

  • Make copies of correspondence and other printed material for branch/unit meetings.

  • Maintain filing system and office files by regularly updating key documents (e.g. employee telephone directory, emergency contact list, etc.), and reorganizing or collating information as and when required.

  • Perform basic data entry functions and prepare documents.

  • Plan, organize, coordinate, and manage daily assigned work.

The following skills will be developed on the job:


  • Verbal, written, and active listening communication skills by understanding processes and guidelines, and by preparing a variety of documents (e.g. basic reports, recording data, etc.).

  • Customer service skills and verbal, written, and active listening communication skills by performing reception duties and responding to phone, email, and in-person inquiries.

  • Basic mathematical skills to perform cash handling duties.

  • Organizational skills by collecting and organizing files, reports, and other documents.

  • Time management skills by working in a busy environment to meet deadlines.

  • Interpersonal skills by working collaboratively within a multi-disciplinary team.


How do I qualify?

Mandatory

You must meet all eligibility criteria on the first day of employment to be eligible for these positions.


  1. Student Status: All summer jobs require a “student” status. A student is defined as someone enrolled in a secondary or post-secondary institution (currently or for the fall semester) or has graduated within the past six months. If you graduated in January, you could apply for and start a summer student position in the Ontario Public Service up until June of that year.

  2. Age: You must be a minimum of 15 years of age. Due to program eligibility requirements, certain opportunities require students to be up to 24 years of age (or up to 29 years of age for a person with a disability). Certain positions require you to be a minimum of 18 years of age. Age parameters will be provided on the job advertisements and you must meet all age requirements by May 1st.

  3. Residency: You must be a resident of Ontario during the term of employment.

  4. Work Status – Ability to Work in Canada: You must be legally entitled to work in Canada. You are also required to have a valid Social Insurance Number (SIN) upon being hired.


Skills

These positions are entry level and will focus on developing skills for students. Having the following general skills and work habits will be an asset:


  • The ability to follow directions and seek clarification when needed.

  • The ability to pay attention to detail to record information accurately and to process and prepare administrative paperwork and payments.

  • The ability to work in collaboration with others in a team setting, and to take initiative when appropriate.

  • The ability to be punctual.

NOTE: Candidates with varying skills and volunteer/school/work experience will be considered.



Questions

Personal Information
How did you learn about the Summer Employment Opportunities (SEO)?
Why are you interested in this position?
Program Eligibility
Will you be at least 15 years of age or older on May 1st of this year?
Will you be between the ages of 15-24 years (or between 15-29 in case of a person with a disability) on May 1st of this year?
Are you legally entitled to work in Canada?
Select your student status:
Will you be living in Ontario from May to August this year?
Work Preferences
Identify which of the following working conditions you are comfortable working in (Select any that apply) Please note: Not all of these working conditions may be applicable for this position.
Which cities are you willing to travel to and work in?
Please indicate the first date you are available to start work
Education
Identify up to three current or past fields of study.
Job Requirements
Will you be 18 years of age or older on May 1st of this year? (Note: this is a mandatory requirement for some positions)
Identify which of the following certifications or licenses you possess: (Please note: Not all these certifications or licenses may be required for this position)
Are you bilingual in English and French? (Please note: this is a mandatory requirement for some positions)
Skills and Qualifications
Identify which of the following general skills you have gained through your school, volunteer and work activities? (Please note: Not all these skills may be required for this position)
Identify which of the following specialized skills/knowledge you have gained through your school, volunteer and work activities? (Please note: Not all these skills may be required for this position)
Identify which of the following computer applications you have used or have an understanding of (Select all that apply):

Additional Information:

Compensation Group:
Ontario Public Service Employees Union
Schedule:
N/A , N/A
Category:
Customer and Client Services
Posted on:
Tuesday, January 2, 2018
Note:
  • This ad is also available in French.
  • In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the information below to determine the screening checks that are required for this position.


    You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.) A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.

  • All positions advertised on this job ad are represented by the Ontario Public Service Employees Union (OPSEU) and successful candidates will be required to pay monthly union dues, which are automatically deducted from your pay.

    You will receive a confirmation splash page verifying receipt of your application when your application has been successfully received. If you do not receive a confirmation splash page, it is likely that your application was not successfully received and it is recommended that you resubmit your application. If that still does not result in a confirmation, please contact SEO@ontario.ca during the posting period. We cannot provide assistance with submitting your application after the job ad deadline date.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, March 27, 2018 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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