Bilingual Mediator

The Information and Privacy Commissioner of Ontario is an administrative tribunal responsible for the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and the Personal Health Information Protection Act. Under these acts, the Information and Privacy Commissioner, Tribunal Services Division:

• resolves access to information appeals and complaints when government or health care practitioners and organizations refuse to grant requests for access or correction; and
• investigates complaints with respect to personal information and personal health information held by government or health care practitioners and organizations.

What can I expect to do in this role?

As a Mediator you will:
> attempt to effect settlement of appeals made by members of the public under the FIPPA and MFIPPA;
>adjudicate certain appeals in accordance with delegated decision-making authority as assigned;
> improve customer service through participation in institution relations and appellant relations programs;
> mediate appeals under FIPPA and MFIPPA by:

    • explaining the operation of FIPPA and MFIPPA to appellants, and the purpose and process of mediation;
    • investigating the circumstances and gathering facts surrounding appeals;
    • attempting to resolve appeals through mediation, by ascertaining positions of the parties, investigating means of settlement, determining mediation strategies and approaches;
    • interpreting a broad range of legislation administered by provincial and municipal institutions to analyze and determine their applicability to access and correction rights under FIPPA and MFIPPA;
    • conducting research and analyzing past precedents;
    • where possible, providing parties with advisory opinions on the likely outcome of the appeal;
    • completing all required documentation on the case management system; and
    • issuing a Mediator's Report summarizing the outcome of the mediation process.

> Act as a delegated decision maker under FIPPA and MFIPPA, by:

    • preparing documentation soliciting written representations from the parties, conducting research and analyzing past precedents, and issuing final written decisions with reasons for particular types of appeals; and
    • conducting oral hearings for appeals involving the issue of reasonableness of search for responsive records, and issuing a written decision with reasons for all cases which do not settle.

How do I qualify?

We are looking for a Mediator who has:

• proven mediation skills and a strong customer service and resolution-oriented approach to conflict situations;
• a good understanding of administrative law concepts;
• a good understanding of the provisions and the operation of FIPPA and MFIPPA;
• proven written communication skills;
• solid analytical/conceptual skills;
• orientation to detail;
• an ability to apply good judgement in various aspects of appeals;
• well developed oral and interpersonal communication skills;
• proven written communication skills;
• solid and effective organizational and time management skills to successfully manage a demanding caseload within established timelines; and
• an ability to use computer technology.

How to Apply:

Applications must be received by the end of day, Thursday, May 3, 2018 with the JOB ID quoted.

Email applications to:

Information and Privacy Commissioner of Ontario
Human Resources
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Email: job@ipc.on.ca

Only applicants selected for an interview will be contacted.

Collection of Information

Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.

Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.

If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, May 3, 2018 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.