Apply By: Wednesday, January 16, 2019 11:59 pm EST
Competition Status: Application Screening

Approximately 86 individuals applied for this opportunity.

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Steps.

VISITOR CARE ASSOCIATE

Organization:
Ontario Science Centre
Division:
Visitor Services
City:
Toronto
Job Term:
1 Temporary up to 6 months (with possible extension)
Job Code:
04OAD - Office Administration 04
Salary:
$21.13 - $24.42 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open Targeted
Job ID:
130991
Note: The number of positions to be filled has not been identified at this time.

The Opportunity:

Join the Ontario Science Centre as we implement a new strategic plan and celebrate our 50th birthday in 2019 with a busy year of programming. As one of Canada's most visited cultural attractions and a world-renowned hub for learning, the Science Centre welcomes more than 900,000 visitors each year including 170,000 students. We offer hands-on experiences, programs, films and events that engage visitors of all ages in science and exploration.

What can I expect to do in this role?

The Ontario Science Centre is seeking motivated and skilled individuals to provide caring, warm and friendly service to our visitors. The successful candidate will be a customer service specialist, providing cashier services; group admission and reservations assistance; call centre telephone sales in a fast-paced service environment; and will respond to general customer service inquiries. In addition, the successful candidate will work as a parking attendant, and theatre usher.

Please note that these positions are irregular/on-call with no guarantee of hours.

How do I qualify?

Mandatory

• Minimum availability- Weekends, holidays, evenings and at least two weekdays

Customer Service Skills

• Experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment
• Excellent customer service skills and proven commitment to visitor care
• Ability to demonstrate a caring, warm and friendly approach to customer service applying your knowledge of accessible, engaging and supportive customer interactions, in keeping with the service standards of the Ontario Science Centre.
• Strong oral communication skills to communicate clearly, politely, enthusiastically and persuasively over the phone and in person.
• Tact and diplomacy applied across service channels, which include Box Office, phone room, parking and theatres.

Collaboration, Organizational Skills and Attention to Detail

• Strong collaboration & interpersonal skills to interact effectively with other team members in discussing and resolving service challenges and issues together to ensure operational requirements are met.
• Flexibility and multi-tasking skills and the ability to quickly shift focus in a fast paced service and sales environment.
• Acute attention to transaction detail ensuring accurate recording/entry of confidential customer sales data and subscription information.

Technical Skills

• Proven ability with respect to front-line sales and operating a computerized ticketing point of sale system.
• Excellent knowledge of cash handling policies and balancing procedures
• Math skills to ensure precise transactions and appropriate tracking, records, corrections, in a ticketing database environment

Problem Solving and Analytical Skills

• Demonstrated analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action
• Effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed
• Demonstrate good judgment and a positive attitude when interacting with internal and external stakeholders

Additional Information:

Address:
  • 1 Temporary, duration up to 6 months, 770 Don Mills Rd, Toronto, Toronto Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Customer and Client Services
Posted on:
Wednesday, January 2, 2019
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, January 16, 2019 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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