Program and Service Delivery Intern

Grow your future with the Ontario Public Service and help us make Ontario a better place to invest, work, live and succeed
The Ontario Public Service is diversifying its talented workforce and offering this unique opportunity for a recent Indigenous post-secondary graduate to work with a dynamic team of professionals and leaders in the Ministry of Indigenous Affairs. We seek to recruit and advance bright talent for the future and we offer personal and professional growth, coaching and mentorship, along with a competitive salary. Join our ministry's team and help us drive innovation and economic growth in Ontario.

What makes working in the Ontario Public Service great
Working in the public service has real meaning and impact on the lives of Ontarians. What we do matters, and you can grow your career here. From economic growth to health and social justice, we offer career opportunities in multiple disciplines and business areas to match your passion. Our strength is the diversity of our people and the ideas we generate. We value trust, fairness, diversity, creativity, collaboration and excellence. We are committed to being an employer of first choice.

What can I expect to do in this role?

Working with our research and assessment, negotiation, and implementation teams to analyze Ontario's land claims process and identify opportunities for ongoing improvements, consistent with government priorities, you will:

• participate in development of standards, processes, methods, benchmark techniques and performance measures to ensure the efficient delivery of programs and services to stakeholders
• assist in processes, risk assessments and program evaluation to develop options for program improvements
• review the quality and accessibility of publicly-available program information and recommending improvements
• work in a team-based environment on project-planning and implementation activities related to research, needs assessments and service delivery
• conduct research and analysis, developing recommendations, preparing papers/reports to improve programs and their efficiency
• consult stakeholders, such as program managers, ministry staff and/or other jurisdictions, to discuss how program and service functions, business practices and related processes can be improved while maintaining ongoing business relationships
• analyze how well programs and services meet established operational goals and service standards
• assess the impact of new or revised operational policies, systems, and procedures on program and service delivery using customer satisfaction surveys and process reviews
• prepare briefing materials, planning documents and reports to support ongoing programs and services

How do I qualify?

Mandatory

• You must have graduated from a college or university, with a degree, diploma or post-graduate certificate, within the past 5 years.
• You must be an Indigenous person (i.e. First Nations, Métis, Inuit).

Specialized knowledge:

• You have knowledge of program analysis and evaluation techniques to assess the effectiveness of new/changed policies and programs.
• You have knowledge of general approaches and considerations for resource planning, business planning, program development and performance measurement.
• You have knowledge of project coordination and client/stakeholder consultation techniques.

Research, analytical, and problem-solving skills:

• You have knowledge of research techniques, data analysis and evaluative methods/techniques.
• You can evaluate survey results and business processes and identify process or service delivery problems.
• You have knowledge of performance measurement methodologies and evaluation techniques.

Communication and interpersonal skills:

• You can establish and maintain effective working relationships with colleagues and stakeholders at varying levels to seek and exchange information.
• You have demonstrated written and verbal skills to consult with various stakeholders/program managers/directors and to develop clear and concise materials and presentations.
• You can participate and contribute to working groups, committees and project teams.

Planning and organizational skills:

• You have planning and organizational skills to plan, coordinate and manage initiative deliverables, balance multiple tasks and meet deadlines.

Computer skills:

• You are proficient in common software applications such as word processing, presentation and spreadsheet applications to draft documents and reports, prepare presentations, conduct analysis, and perform research on the internet.

View Frequently Asked Questions (FAQ) for Indigenous Self-Identification

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, June 25, 2020 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.