Apply By: Monday, June 22, 2020 11:59 pm EDT
Competition Status: Posting Closed

Approximately 564 individuals applied for this opportunity.

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Thank you for your interest in the Ontario Public Service.

Talent Pool - Client Liaison Agent (Unilingual & Bilingual)

Ministry of Children, Community and Social Services
Family Responsibility Office
Job Term:
Job Code:
08OAD - Office Administration 08
$24.04 - $27.95 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Job ID:
The families we serve are our top priority. We are a fast-paced, high-volume organization that is committed to client-focused service.

We are committed to improving the lives of families, better empowering them to plan for the future and achieve economic and social stability. We need innovative, efficient, and committed team players to build our clients' confidence and accomplish our commitment to Ontario families.

* Bilingual & Unilingual Positions Available

What can I expect to do in this role?

Family support matters can be complex and stressful, especially when children are involved. When our clients need a helping hand, you will be there to answer the call. As a front-line client service provider you will think customer service by default, and make every effort to work with clients to ensure they know how our program works and ensure families are getting the funds they are entitled to.

From explaining how our program works, to developing and maintaining positive and respectful client relationships, you will work to assure our clients that their cases are in good hands.

Please note: candidates must be available to work any 7.25 hour shift between 7:45 a.m. and 5:30 p.m. from Monday to Friday.

How do I qualify?


For the bilingual positions, you have Advanced level oral and written French proficiency.

Client Relations, Interpersonal, and Communication Skills

• You are able to provide client service on sensitive issues with tact, diplomacy, respect and inclusiveness
• You have experience providing quality customer service in a high-volume, client-focused environment
• You have experience working effectively as a team member to support team goals
• You can explain and disseminate detailed information on enforcement actions
• You can communicate sensitive issues and confidential information
• You develop resolutions for a positive client experience

Technical Knowledge

• You have demonstrated ability to interpret and apply policies and procedures as well as ability to acquire knowledge of legislation in order to explain support requirements to clients and assist in the enforcement and management of family support issues
• You have general understanding of courts and legal systems to obtain and assess accuracy of legal documents, explain processes, and provide status of cases to clients
• You can operate computer hardware and software and financial systems to enter data, conduct research, prepare routine correspondence, as well as learn new applications and databases

Analytical, Organizational, and Time Management Skills

• You have proven analytical skills to identify and apply key terms of court orders, review and prepare files for enforcement action, and respond to client inquiries
• You can use problem-solving skills to resolve client and case management issues
• You can process financial documents and clarify payment issues
• You can achieve targets and standards by effectively organizing your priorities and time

Additional Information:

  • Bilingual Temporary, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check
  • Temporary, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check
Compensation Group:
Ontario Public Service Employees Union
Customer and Client Services
Posted on:
Tuesday, June 2, 2020
  • This ad is also available in French.
  • The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, June 22, 2020 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

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