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Thank you for your interest in the Ontario Public Service.
User Experience Analyst
Organization:
Workplace Safety and Insurance Board
Division:
Workplace Safety and Insurance Board
Language of Position(s):
English
Salary:
$76,428.88 - $76,428.88 Per Year
The Workplace Safety and Insurance Board (WSIB) helps people overcome workplace injuries and illnesses and helps business owners make their workplaces safe and healthy. Our people are at the heart of what we do. Bring your enthusiasm and expertise to the WSIB, and we'll help you achieve your personal and professional goals through meaningful work, development opportunities and a culture of compassion, integrity and teamwork.
We are the WSIB. And we're here to help.
Starting Salary: $76,428.88
This is a temporary opportunity for up to 12 months in duration.
What can I expect to do in this role?
Create and implement a user interface strategy and information architecture for digital projects to help define the best possible user experience, while supporting business objectives. Conduct User Experience (ux) testing and provide detailed analysis of results for internal clients and to inform design and implementation.
Oversee and maintain appropriate user interface documentation.
Major Duties & Responsibilities
1. Write, facilitate, and evaluate usability tests and provide recommendations to improve user experience across all WSIB web assets.
• Meet with business areas and business analysts to understand and develop requirements.
• Formalize user interface requirements based on customer and business feedback.
• Prepare or update both low and high fidelity wireframes/prototypes for UX testing.
• Write test scenarios and meet with internal or external users to conduct testing.
• Review recordings to draw conclusions based on what was observed during testing.
• Develop a roster of test subjects.
• Monitor visitor click-through and drilldown to determine appropriate layout, positioning and flow of digital content and website.
• Collaborate with designers, technical developers, and project managers to generate superb user experience to satisfy clients and users.
• Summarize findings and recommendations in a report that is distributed to the project team.
2. Work with clients and colleagues to optimize website design, digital content, and performance.
• Act as expert resource to colleagues throughout the organization.
• Inform WSIB clients regarding user experience standards for online properties as required.
• Work with clients and internal teams to develop initial user interface strategy by addressing product, brand, marketing, content and overall user experience.
3. Conduct research, and monitor web analytics to assess issues with WSIB's online products and suggest solutions to problems.
• Develop reporting tools to create custom reports.
• Prepare custom reports for clients and management.
• Research industry best practices and perform competitive site reviews to help identify opportunities for enhanced functionality, interactivity and user interface design.
• Track, analyze, and report website and digital content usage data.
• Identify trends in user behaviour and make recommendations to improve user experience across all WSIB web assets.
• Proactively identify opportunities for site improvement and diagnose usability issues.
4. Develop and execute usability tests, focus groups, interviews with user groups, and create interactive prototypes as required. Manage user research efforts including contextual interviews and usability testing.
5. Produce high quality documentation such as wireframes, personas, user flows, navigation schemas, requirements documentation and site maps that can be easily understood and leveraged by clients and the production team
• Apply knowledge of Accessibility for Ontarians with Disabilities Act (AODA) by ensuring applications or websites meet Level A and AA of Web Content Accessibility Guidelines (WCAG) and suggest/advise designs/features that are in accordance with the Act and Guidelines.
• Apply knowledge of WSIB business practices, including claims and revenue and suggest designs and features that are beneficial to workers/employers/health care practitioners or internal front-line staff.
6. Review online products, including applications, websites, PDFs, and forms to ensure they meet WCAG guidelines, as stipulated in the AODA.
• Familiarity with various assistive devices to understand how a user will interact with a site or application using one of these devices.
• Test applications with a variety of assistive devices.
• Act as a point of contact and advise on electronic accessibility related issues, including participation in scoring RFPs.
• Manually test the site using a variety of assistive devices as applicable.
• Use automated checking tools as applicable to test the site.
7. Use WSIB Content Management Systems and apply website design principles in the WSIB environment. Edit and proofread materials for the online tools and websites.
8. Prepare screen content and error messaging documentation.
• Prepare first draft of screen content for review by business partners and coordinate with external or internal vendor to finalize content for production.
• Analyze online services/forms and prepare first draft of error messaging.
• Coordinate with external or internal vendor to finalize content for production.
9. Conduct business acceptance testing to ensure final product is built to requirements. Provide advice/workarounds if a feature cannot be implemented according to the requirements.
10. Write, facilitate, and evaluate usability tests and provide recommendations to improve user experience across all WSIB web assets.
• Prepare wireframes/prototypes for UX testing.
• Write test scenarios and meet with internal or external users to conduct testing.
• Review recordings to draw conclusions based on what was observed during testing.
• Develop a roster of test subjects.
• Monitor visitor click-through and drilldown to determine appropriate layout, positioning and flow of digital content and website.
• Collaborate with designers, technical developers, and project managers to generate superb user experience to satisfy clients and users.
• Summarize findings and recommendations in a report that is distributed to the project team.
11. Perform other duties as required.
How do I qualify?
Job Requirements
Education (Level and Specialty / Discipline):
• University completion at the undergraduate level with a specialty focus on Computer Science or Communications or Human Factors.
Experience (Years of Related Experience and Type of Experience):
• Total of four years and six months experience.
o Three years prior experience in website editing and user experience testing and human factor usability.
o One year and six months experience on the job to reach full working level.
As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire.
More Information:
We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an equal opportunity employer.
To apply for this position, please submit your application to the WSIB Careers site https://www.wsib.ca/en/careers by the closing date noted above.
The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact talentacquisitioncentre@wsib.on.ca. If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to the WSIB's Corporate Health Department so that appropriate accommodation can be provided to you throughout the recruitment process.
Employees of the WSIB have important ethical responsibilities, including the obligation to place the public interest above personal interests. Job applicants are therefore required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. These may include: political activity, directorship or other outside employment and certain personal relationships (e.g. with existing WSIB employees, clients and/or stakeholders). Please contact TAC if you have any questions about conflict of interest obligations and/ or how to make a disclosure.
Privacy Statement
Personal information will be collected from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997 and will be used by the Talent Acquisition Centre and WSIB hiring parties to assess/validate your qualifications and/or determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, contact the WSIB Privacy Office, 200 Front Street West, Toronto, ON, M5V 3J1 or 416-344-5323 or 1-800-387-0750 extension 5323. Be advised that information related to application status will not be provided.
Additional Information:
Address:
- 1 English Temporary, duration up to 12 months, 200 Front St W, Toronto, Toronto Region, Criminal Record Check
Compensation Group:
Excluded
Schedule:
Category:
Communications; Marketing and Creative Services
Posted on:
Friday, July 3, 2020
Note:
- This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.
- In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
Collection of Information
Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.
Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.
If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, July 15, 2020 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
