Apply By: Wednesday, August 12, 2020 11:59 pm EDT
Competition Status: Posting Closed

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Thank you for your interest in the Ontario Public Service.

Investigator (Bilingual)

Ombudsman Ontario
French Language Services Unit
Job Term:
1 Permanent
Job Code:
OO-001 - Ombudsman Ontario
$75,265.00 - $103,603.00 Per Year
Posting Status:
Job ID:
The Ombudsman is an independent, impartial office of the Legislature that resolves and investigates complaints about Ontario government organizations, broader public sector bodies, including municipalities, universities and school boards, child protection services, and compliance with the French Language Services Act (FLSA). The Ombudsman recommends solutions to individual and systemic administrative problems, and promotes fairness, accountability and transparency in the public sector as well as respect for French language service rights and the rights of children and youth.

What can I expect to do in this role?

Investigators at the Ontario Ombudsman are responsible for both leading and working as a team on various investigative files. As an investigator, you will be accountable for investigations from inception to completion, which includes identifying issues, interviewing witnesses, and gathering and analyzing information, as well as writing clear and comprehensive reports.

As part of the French Language Service Unit team, your work will play a crucial role in the development of the Commissioner's recommendations to improve policies and programs on French Language services. You will lead and work as a team on various investigative files on the delivery of governmental services in French as described in the French Language Services Act of Ontario.

This opportunity will appeal to people who are keen to develop innovative solutions supporting individual rights identified in the French Language Services Act while respecting existing processes and procedures.

How do I qualify?


Successful candidates will have the following:
• University degree (in a field such as law, psychology, political science, public administration) ideally with a minimum of 2 years of recent experience in investigations and/or administrative oversight.
• Ability to manage complex complaints, including: the identification and analysis of legal issues, the conduct of research and liaising and negotiating with affected and involved parties.
• Proficiency in oral and written communication in both English and French languages at the superior level.
• Working knowledge of the French Language Services Act, its interpretation and application.
• Excellent knowledge of Francophone communities in Ontario, other Francophone key stakeholders as well as linguistic and cultural issues, to develop and manage relationships, partnerships and liaison initiatives with Francophone communities and support the Ombudsman and Commissioner's interest in the enhancement and development of the Francophone population of Ontario.
• Demonstrated experience in conducting investigations and developing and executing investigation plans.
• Recent experience reviewing policy and making recommendations
• Well-developed research and analytical skills.
• Experience preparing well-written, detailed reports based on research and analysis.
• Proven ability to interview individuals at all organizational levels, as well as strong interpersonal skills.
• Ability to exercises good judgement and common sense, and be accountable for decisions.
• Capacity to work effectively in a team-based environment, and be open to consultation and collaboration in determining appropriate solutions for complaints and inquiries.
• Demonstrated commitment to quality in service delivery and application of administrative fairness.

Some travel may be required.

How to Apply

How to Apply
This is a unique opportunity to join a dynamic, exciting work environment and be part of a world-renowned office with a team of top public sector professionals.
Interested candidates are invited to apply by visiting the careers page of our website:

Our recruitment practices reflect the Ontario Ombudsman's continuing goal of encouraging a diverse and inclusive workplace. Accommodations will be provided in accordance with the Ontario Human Rights Code.

Please Note: Only applicants selected to participate in the recruitment process will be contacted. Moving expenses will not be paid. This is a unionized position, represented by AMAPCEO

Additional Information:

  • 1 Bilingual Permanent - Full Time, Toronto, Toronto Region, Criminal Record Check
Compensation Group:
Inspections and Investigations
Posted on:
Wednesday, July 22, 2020
  • This ad is also available in French.
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

Collection of Information

Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.

Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.

If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, August 12, 2020 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is

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