Apply By: Monday, January 25, 2021 11:59 pm EST
Competition Status: Application Screening

Approximately 52 individuals applied for this opportunity.

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Steps.

ODSP ADMINISTRATIVE SUPPORT CLERK

Organization:
Ministry of Children, Community and Social Services
Division:
Ontario Disability Support Program (ODSP)
City:
Kenora, Kirkland Lake, North Bay, Sault Ste Marie, South Porcupine, Sudbury
Job Term:
6 Temporary up to 12 months, with possible extension
Job Code:
08OAD - Office Administration 08
Salary:
$24.28 - $28.23 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open Targeted
Job ID:
158788
Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program, in the Ministry of Children, Community and Social Services.

The location of these positions will be based on the successful candidate and can be located at any of the following:

145 Government Road West, Kirkland Lake
621 Main Street West, North Bay
5520 Highway 101 East, South Porcupine
199 Larch Street, Sudbury
341 Queen Street East, Sault Ste. Marie
720 Robertson Street, Kenora

What can I expect to do in this role?

These advertised ODSP Administrative Support Clerk opportunities are for SWAT positions within the Centralized Records Management Unit.

You will:
• provide clerical and administrative support services to the team;
• answer incoming calls and respond to electronic inquiries;
• sort and distribute incoming mail;
• establish and maintain electronic and hard copy filing systems;
• validate, assess and determine the release of social assistance payments;
• make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
• coordinate and maintain team schedules and calendars;
• utilize databases, to gather/enter client information and data for reports and assignments.

How do I qualify?

Administrative, Clerical and Financial Skills:

• You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
• You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements.
• You can provide financial payment/reimbursement processing and monitoring services.
• You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

Communication and Interpersonal Skills:

• You have verbal and written communication skills to clearly and concisely respond to in-person and electronic program inquiries from the public.
• You demonstrate interpersonal and listening skills to elicit information and support team members.
• You have interpersonal skills to interact with the public, to collaborate in a team driven environment to ensure that operational requirements are being met.

Judgement and Organizational Skills:

• You are able to organize and coordinate workflow, assess priorities and meet deadlines.
• You have demonstrated experience working in a team environment, proposing solutions and/or making suggestions for optimal use of resources, sharing decision making with co-workers to prioritize tasks and workloads to ensure operational requirements are met.

Customer Service Skills:

• You have proven customer service skills to effectively deal with a high volume of clients by telephone and through electronic communication.
• You are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner.
• You are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income.

Additional Information:

Address:
  • 6 Temporary, duration up to 12 months, 720 Robertson St, Kenora, North Region or 145 Government Rd W, Kirkland Lake, North Region or 621 Main St W, North Bay, North Region or 199 Larch St, Sudbury, North Region or 341 Queen St E, Sault Ste Marie, North Region or 5520 Hwy 101 E, South Porcupine, North Region, Criminal Record Check
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Administrative and Support Services
Posted on:
Monday, January 11, 2021
Note:
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • C-SS-158788/20
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, January 25, 2021 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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