Senior Coordinator, Membership

Be a part of an innovative team at the Ontario Science Centre where our vision is to inspire a lifelong journey of curiosity, discovery, and action to create a better future for our planet. The Ontario Science Centre's Membership Office seeks an individual to contribute to annual membership revenue, attendance and customer relations targets for new and renewing members and play an active role in the development of the membership program.

What can I expect to do in this role?

Please note that this is a full-time position scheduled at 36.25 hours per week.

Note: Some evening and weekend work required.

The successful candidate will contribute to annual membership targets by participating in the development and execution of: marketing, communications and sales plans; membership acquisition and renewal campaigns; customer servicing initiatives; data, sales and campaign analysis; communications and collateral material production; promotions; direct mail and telemarketing, as well as planning, coordinating, and independently leading all aspects of members' events.

How do I qualify?

Program (Campaign) Planning and Coordination/Marketing

• Knowledge of and experience with planning and administering customer-focused membership/subscriptions program(s)
• Marketing experience with successful multi-channel campaigns (direct mail, email, web, social media, digital marketing, print, telemarketing, in person) and specialized promotions
• Excellent customer service and communication skills to articulate program features in person, print and digital and to address member inquiries and concerns.
• Demonstrated strategic planning, organization and project management skills to advance the Membership program.
• Superior writing skills to develop customer responses, e-newsletters, brochures, direct mail and email campaign components, flyers, etc.

Leadership Skills

• Leadership skills to organize and motivate others to meet/exceed relevant service standards
• Motivational skills to train, coach and guide other team members, providing support where needed and promoting the delivery of the best in customer service.
• Ability to recognize strengths and areas of improvement in team members and collaborate with management to determine plans to maximize team performance.

Research and Analytical Skills

• Strong research, reasoning and data analysis skills to assess program activities and develop reports for management to highlight or recommended corrective courses of action when necessary.
• Exceptional attention to detail for calculations, proofreading, tracking and presenting statistics
• Skills to troubleshoot technical and procedural errors, identify potential causes, and recommend and implement remedial strategies

Computer/Technical Skills

• Proficient in Microsoft Office Suite and Adobe Creative Suite
• Technical proficiency with customer relationship management or point of sales database system(s) to manage member data, administer program, and conduct analysis.
• Strong skills with web-based mass e-mail creation and deployment software and content management applications to update digital content and set up on-line campaigns.

OPS commitment to diversity, inclusion, accessibility, and anti- racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, August 27, 2021 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.