Are you looking for an exciting, interesting challenge with an exceptional, high performing team? This is a unique opportunity for a dedicated individual looking to advance their career to the next level.
Become part of a supportive, performance-driven, highly engaged and dynamic environment. We focus on creating a work environment where individuals can utilize their skills and knowledge while maintaining a team-based, inclusive approach to meeting greater challenges. If this sounds like the right fit for you, and the career below sounds exciting, we'd like to hear from you
Note:
• The Manager at the London Compliance and Inspection Office will be headquartered in London.
• The Manager at the Central East Compliance and Inspection Office will be headquartered in Oshawa.
ABOUT US:The Long-Term Care Operations Division helps deliver on the ministry's key priorities for Long-Term Care. Working with partners from across the Ministry and government, the Division leads the design, development, and implementation of legislation, regulation, and policy. Providing program/sector oversight and administration, the Division provides oversight and ensures accountability and compliance of Long-Term Care Homes with applicable legislation and Ministry policy.
Long-Term Care Inspections Branch ensures compliance with the Long-Term Care Homes Act, 2007, developed to improve the residents' experience and quality of life in Long-Term Care homes in Ontario. It sets clear and detailed requirements for resident's rights, care and services, and for the operation of Long-Term Care Homes.
The Ontario Public Service (OPS) Leadership Model defines what it means to be a leader through the following expected attributes and behavioural competencies:
• We are responsible for being leaders that demonstrate authenticity, accountability and courage.
• We are innovative by embracing positive disruption, having a future mindset and by developing each other, every day.
• We are collaborative by leading with a common purpose, being inclusive and driving people centered outcomes.
What can I expect to do in this role?
As a member of a provincial team of health care professionals, reporting to the Senior Manager, you will:
• Lead the inspection program for Long-Term Care Homes in the applicable region, ensuring compliance with legislation, regulations, directives and service agreements against the Long-Term Care Homes Act, 2007.
• Provide leadership to ensure excellence in customer service, appropriate resolution of issues and concerns and risk management.
• Lead a team of multidisciplinary health care professionals in conducting inspections in Long-Term Care homes to ensure compliance with the requirements of the Long-Term Care Homes Act.
• Manage the operations of the Service Area Office accountable for the delivery of the inspection program.
• Manage strategic stakeholder and service relationships with Long-Term Care homes, Ontario Health and Home and Community Care.
• Provide strategic planning, oversight and recommendations on quality care services, risk management frameworks and performance measures, and the implementation of continuous quality improvement for the inspection program and delivery of services.
How do I qualify?
Strategic Leadership Skills:
• You have experience providing strategic direction, guidance and coaching to staff and/or project teams.
• You have experience fostering an environment of high performance, learning, growth and continuous improvement.
• You can engage team members in a positive and inclusive work environment, promoting innovation and creativity.
• You have experience developing and implementing practical solutions to unique and complex issues.
• You have demonstrated skills in managing financial budgets and human resources, including labour relations issues.
• You have demonstrated skills in managing facilities, assets, and contract service providers, leading long range fiscal planning, providing regular financial reporting, and ensuring compliance with financial protocols, audit principles, directives and guidelines.
Technical Expertise:
• You have knowledge of compliance and inspection processes with the ability to apply your knowledge to the long-term care and health care field.
• You have knowledge of and are able to interpret and apply relevant legislation for regulatory and compliance enforcement models, to determine governance and accountability, appropriate model/approaches and/or significant modifications to the existing compliance programs.
• You have knowledge of risk and performance management techniques with analytical and problem solving skills.
• You have knowledge of continuous quality management techniques and the application and monitoring of continuous quality improvement programs.
Program Management Skills:
• You have expertise in project management principles and methodologies to manage the delivery of program plans, initiatives and goals.
• You have the ability to lead the development of operational and program review frameworks, accountability and reporting mechanisms and implement standardized and consistent licensing service structures for delivery by area service offices across the Province.
• You have the ability to manage provincial inspection programs in accordance with the mandate of the division and in compliance with relevant acts, legislation and regulations, directives and service agreements.
• You can be responsible for ensuring that monitoring and compliance audits, operational reviews, performance targets, compliance and systems reviews are undertaken.
• You have previous experience identifying service gaps, trends, issues, and opportunities in delivery of specialty program to ensure risks are mitigated and issues resolved.
Planning, Coordination and Analytical Skills:
• You have research techniques, evaluation methodologies and statistical analysis skills to lead/manage research and provide oversight and linkages from start through completion including determining research project scope, objectives and responsibilities.
• You have the ability to manage contentious and high profile program issues to identify program and service delivery challenges and to manage issues requiring executive intervention, senior management briefings and political decision-making.
Communication, Stakeholder and Relationship Management Skills:
• You have excellent oral and written communications skills to manage the preparation of a diverse range of products, deliver executive briefings and provide specialized consultation and advice on Compliance Inspection programs.
• You have the ability to develop and sustain internal and external stakeholder relationships to coordinate and maintain shared interests.
• You have the ability to prepare briefings/reporting of contentious, high public profile complaints and compliance issues to ensure that appropriate action is taken.
• You have demonstrated presentation skills to manage the development, production and distribution of information materials, products and systems to stakeholder organizations.
OPS commitment to diversity, inclusion, accessibility and anti-racism
The OPS is an innovative, responsive, and accountable public service that works hard to be diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable. Diversifying leadership teams is a top OPS priority with the goal to achieve parity with the Ontario labour force by 2025 for the most underrepresented groups (Indigenous, racialized and persons with disabilities) in leadership positions.
The OPS invites all interested individuals to apply and encourages applications from Indigenous and racialized individuals, and persons with disabilities.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint to learn more about the OPS commitment to advancing racial equity, diversity and inclusion.
The OPS offers employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.
