If you want to be a part of a world-leading public service and help improve the lives of more than 14 million people across Ontario, consider these exciting opportunities with IT Source and the Ontario Public Service (OPS).
IT Source is a technology branch of the Treasury Board Secretariat operating as an internal professional services organization. We provide a value-added mobile workforce capability to technology projects across the organization in Project Management, Business Analysis, Architecture and Privacy. We're evolving and adapting to better meet the changing needs of our internal partners and, most importantly, the needs of Ontarians.
In this role, you will have the opportunity and flexibility to contribute to various I&IT projects to support different government priorities. As you move from project to project, your assignments through IT Source will vary in length and you will co-locate with your project teams at a variety of Ministry Client site locations throughout the GTA and Oshawa.
As a Senior Business Analyst with IT Source, you will have the opportunity to contribute to large scale, impactful and dynamic projects in both Agile and Waterfall environments. We are seeking self-starters with a flexible and consultative mindset with emerging/digital and Agile skills to help build a better digital Ontario.
What can I expect to do in this role?
As a Senior Business Analyst with IT Source, you will:
• Engage in, guide and lead projects, acting as a business/technical conduit between stakeholders and development teams delivering products and projects that require experience with modern technology stack and frameworks
• Develop, manage and monitor Agile/Scrum artefacts to help drive product delivery from concept to release.
• Work collaboratively to uncover and analyze technology solution requirements, clearly capture and communicate project updates to various stakeholders and keep teams engaged throughout delivery.
• Create User Stories, Epics, supplementary build documentation, implementation plans, handover documentation, data mapping documentation, and any other kind of communications or documentation needed by your team.
• Build consensus amongst teams to validate that the technical solution being delivered meets both business and user needs, and support implementations.
• Demonstrating the versatility and flexibility in your skill set, adapt to contribute to different parts of project delivery and/or testing activities.
• Consult with stakeholders to guide them in balancing possible solutions against what's technologically feasible, and financially and functionally reasonable, ensuring business solutions align with the overall vision, mission, objectives, strategy, and business and user needs.
• Use your strong communication and facilitation skills to lead teams, facilitate meetings and present information to all levels of the organisation.
• Promote the appropriate application of I&IT to business problems and undertake comprehensive business needs assessments and analysis of complex business requirements.
• Prepare and advise on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice.
How do I qualify?
Business Analysis Knowledge and Experience:
• You can demonstrate that you have led and managed the analysis of business transformation initiatives, application enhancements/integration, re-engineering of business processes for technology solutions, encompassing initial requirements elicitation, documentation, gap analysis, evaluation of alternative solutions and making recommendations for appropriate courses of action.
• You have demonstrated experience with successful stakeholder relationship management, creating value and guiding decisions through research and data
• You have experience facilitating collaborative sessions with a diverse audience for requirements discovery and analysis using a variety of methodologies ( e.g. Agile/Waterfall/Hybrid)
• You can demonstrate that you have led and managed initiatives in an Agile/Scrum environment to ensure technology solutions align with the business vision, mission, and strategy, and are focused on user needs. (e.g. Scrum ceremonies, artefacts, etc.)
• You have experience with modern technology stacks and working with business and development teams to build/deliver user-centric digital capabilities enhancing or improving a service
• You have demonstrated experience working with hybrid teams across various channels: Design teams (UX/UI), QA, Development, Accessibility, etc.
• You have a deep understanding of Agile practices, and have experience using these to enable digital capabilities for clients (e.g. requirement elicitation/elaboration, researching and delivering user stories, sprint management/planning, backlog grooming, etc.)
• You have built and managed requirements, documentation, developed project plans and testing activities.
• You have strong hands-on experience applying tools such as JIRA, Confluence, MS Office applications (Excel, Word, PowerBI, PowerPoint, OneNote, Visio, MS Teams, SharePoint)
Interpersonal, Influencing, and Decision-Making Skills and Experience:
• You can demonstrate your experience in leading and engaging with cross-functional teams on Scrum events (e.g. Sprint, Sprint Planning, Daily Scrum Sessions, Retrospectives, etc.) to achieve business goals
• You demonstrate team leadership, presentation, facilitation and negotiation skills to drive solutions matching business strategy.
• You understand users and can identify who they are and what their needs are, based on evidence and your strong investigative skills.
• You can translate user stories and propose design approaches or services to meet these needs.
• You have the flexibility to work with cross-functional teams to support planning, manage conflict and use influence to build consensus between business and technology
• You can communicate with stakeholders clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while keeping the focus on user needs.
• You have prioritized requirements effectively based on factors including end user needs, business value, cost to deliver, time constraints and conflicting viewpoints.
Analytical and Problem-Solving Skills:
• You can assess clients' business requirements through consultation and research to identify and recommend the most feasible technology solutions.
• You have experience monitoring/managing project progress, resolving problems and solving issues to ensure clients expectations are satisfied in the most cost-effective manner.
• You can research and evaluate directions, trends, standards and policies in a complex and evolving environment using multiple sources.
IT and Project Management Knowledge and Experience:
• You have knowledge of Agile methodology and demonstrated experience working with cross-functional teams to delivery new products and/or services.
• You have broad and deep experience with various technologies, and knowledge of software development life cycle, design (UX/UI), development and integration; database concepts; and user interface design principles
• You have knowledge of, and experience in, project management methodologies and practices to participate in and/or lead multiple, broad scope business IT initiatives, including full planning and management of impacts related to change, risk, quality, disaster recovery and business continuity.
• You have knowledge of enterprise architectural concepts and processes, specifically in the area of business architecture.
• You have knowledge of service delivery management, portfolio, and program and project management in complex and dynamic IT environments.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.
