Apply By: Monday, February 14, 2022 11:59 pm EST
Competition Status: Selection Process

Approximately 160 individuals applied for this opportunity.

Applicants who have best demonstrated how they have met the qualifications in the job ad will be invited by phone and/or email to take part in this step of our hiring process. This is your opportunity to show us how you best meet the qualifications outlined in the job ad. Based on the qualifications in the job ad, there may be a written test, presentation and/or an interview.

To learn about our recruitment process, visit our Hiring Process.

Manager, Hosts

Ontario Science Centre
Science Experience
Language of Position(s):
Job Term:
1 Temporary
Job Code:
M0704H - Administrative Services67
$64,468.00 - $97,599.00 Per Year
Posting Status:
Job ID:
Join the Ontario Science Centre - one of Canada's most visited cultural attractions and a world-renowned educational institution - and contribute to both the organization's success and the growth of your skillset by managing our front-line team in providing visitors with exceptional Science Centre experiences.

We are looking for an experienced, visitor-focused, results-oriented leader to organize, manage and lead the day-to-day management of the Hosts and Volunteer staff in their delivery of programs that directly influence and support the visitor experience.

Note: This position has a regular weekend and holiday work schedule including some evening work. During the Science Centre's opening hours from Wednesday to Sunday, this position will require proportionately more weekend scheduling.

What can I expect to do in this role?

The Ontario Science Centre is looking for someone who will:

• Oversee a large team of front-line Hosts and Volunteer staff in a high-volume and fast-paced environment by setting, monitoring and reviewing clear and achievable performance objectives and service standards;
• Provide leadership through effective team building and maximizing employee engagement and empowerment;
• Ensure all demonstration areas, equipment and facilities are available and operational for Hosts and Volunteer staff;
• Lead the planning, development, delivery and evaluation of specialized program activities to ensure the effective delivery of quality visitor interactions in exhibition halls and demonstrations, both on and off-site;
• Develop, manage and maintain internal and external relationships critical to effective operations; collaborate with the Centre's management team to highlight visitor concerns and issues and support the planning and development of strategic solutions;
• Ensure compliance with regulatory, legal, financial, collective agreements and organizational policy commitments.

How do I qualify?


• Ability to work weekends, evenings and holidays

Management and Leadership Skills

• Demonstrated experience managing and mentoring staff on delivering quality visitor interactions in exhibition halls and demonstrations through effective leadership and strategic planning
• Ability to foster an inclusive environment to support and strengthen employee engagement and promote innovation and creativity in a team environment
• Experience leading teams by setting clear goals, providing consistent feedback and setting developmental plans
• Managerial, organizational and administrative skills that enable you to manage staff and coordinate operational activities

Communication and Relationship Management

• Excellent conflict resolution, negotiation, problem solving and influencing skills to respond to and resolve visitor experience related issues
• Ability to build and maintain relationships across the organization and with external stakeholders to enhance service delivery and operational strategies
• Demonstrated integrity, good judgment and tact when managing issues
• Experience responding to politically sensitive, contentious and confidential issues
• Excellent verbal communication and well developed written communication skills to prepare reports, correspondence and briefing materials

Technical Knowledge

• Ability to interpret and apply relevant legislation, policies, procedures and strategic business directions to improve and introduce strategies and services
• Knowledge of budgeting techniques to develop, manage and control allocated financial resources including experience scheduling employees against anticipated demands to manage labour budgets
• Knowledge of risk management and issues analysis to review and assess business and service delivery practices
• Knowledge of human resources practices, policies, directives and collective agreements in relation to recruitment, training and development and labour relations to support an inclusive and engaged team

Operations and Service Delivery Management

• Ability to prioritize business needs and requirements and resolves issues relating to the department/office operations
• Experience providing customer/visitor care, preferably in a frontline entertainment/educational venue
• Knowledge of business management methodologies and best practices to drive operational excellence and meet service standards

OPS commitment to diversity, inclusion, accessibility, and anti- racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Additional Information:

  • 1 English Temporary, duration up to 12 months, 770 Don Mills Rd, Toronto, Toronto Region
Compensation Group:
Management Compensation Plan
Customer and Client Services
Posted on:
Monday, January 24, 2022
  • T-SC-175660/22

    Effective October 1, 2021, the OPS COVID-19 Safe Workplace Directive requires all Ontario Public Service employees to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.

    Employees who do not provide proof of full vaccination will be deemed ‘not vaccinated' under the Directive and will be required to attend a vaccine education program and undergo regular rapid antigen testing. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program but must undergo regular rapid antigen testing.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, February 14, 2022 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code .
Note: The only website where you can apply on-line for positions with the Ontario Public Service is

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