Join the Ontario Science Centre - one of Canada's most visited cultural attractions and a world-renowned educational institution - and contribute to the organization's success by leading a team of visitor services and sales professionals to deliver customer-focused service excellence at the Centre.
We are looking for a results-driven leader with strong people skills to lead the integration of data-informed, customer-focused strategies to continually improve the planning and delivery of services across the organization.
At the Ontario Science Centre, we believe that science, technology and innovation will help us shape a better future for society and our planet. As an organization, we are focused on making a positive and enduring impact on the lives of individuals and communities and creating the lasting fascination for science that powers promising futures.
What can I expect to do in this role?
The successful candidate will have oversight of the Visitor Services, Sales and Contact Centre, and Onsite Sales and Retail teams, and will be responsible for customer experience strategies as well as sales and retail opportunities and business planning. This role will provide expertise and advice to senior management and staff on program delivery options, recommendations, risks, and issues management strategies.
How do I qualify?
Leadership and Management Skills
• You have experience providing strategic direction, guidance and coaching to staff and/or project teams
• You have experience fostering an environment of inclusion, high performance, learning, growth and continuous improvement
• You have experience leading the development, implementation, and evaluation of customer service delivery strategies and methods
• You can oversee the development of service guidelines and criteria, resource allocations, and implementation plans, ensuring they are in line with organization goals and policy/program mandates
Communication and Interpersonal Skills
• You have demonstrated relationship management skills to build and maintain collaborative relationships across a broad range of stakeholders and with key partners
• You can interact with industry members, partners, private sector companies, agencies, vendors, and business groups to represent the organization, develop and communicate strategies and initiatives, manage issues, and negotiate partnership/business opportunities
• You have exceptional written and oral communication skills to communicate with stakeholders and to translate complex business plans into options and recommendations that are clear and concise
• You use effective consultation, issues management and negotiation skills to build credibility and consensus with colleagues, stakeholders, and senior management
Strategic Planning and Analytical Skills
• You can develop strategic plans, identify priorities and provide advice and expertise to senior management on entrepreneurial business models, industry practices and issues impacting the organization's service deliverables
• You can research, analyse, and develop business change management options/proposals and strategies to maximize the effectiveness of programs and service delivery
• You can establish program area performance targets, track progress and provide regular reports to senior management
• You can develop business strategies to ensure financial resilience including risk management and growth strategies
Project Management Skills
• You can lead multi-disciplinary project teams and oversee the development and implementation of program and service initiatives to support the organization's business plans
• You have knowledge of project management principles and methodologies to guide the overall delivery of mandates and strategies
• You have knowledge of theories and practices related to design and development of business processes, procedures, and policies
• You can ensure compliance with regulatory, legal, financial, collective agreements and policy commitments and advise senior management of sensitive issues/matters
OPS Commitment to diversity, inclusion, accessibility, and anti- racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.
