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Talent Pool - Payment Specialist

Workplace Safety and Insurance Board
Workplace Safety & Insurance Board
Job Term:
1 Permanent
Job Code:
Not Available - Not Available
Not Available
Posting Status:
Job ID:
Our priority is the health and wellness of employees and the people of Ontario. As such, this position may involve working from home for all or part of the duration of this position. The WSIB model mixes working from home, office and field. When it is safe to do so, this position may be asked to work in an office.

About the Workplace Safety and Insurance Board (WSIB)

We're here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit

At the WSIB, you'll have the opportunity to:
• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You'll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

Recruiting for current and future unilingual and bilingual permanent and temporary opportunities in the following offices: Hamilton, Ottawa, Toronto, Sudbury, Thunder Bay, London, Kitchener and Windsor.

Salary from: $65,697.59

What can I expect to do in this role?

As a member of a provincial team, review and analyze claims that have been approved for the payment or adjustment of wage replacement and related benefits, leveraging knowledge of Legislation, Operational Policies and guidelines in order determine, calculate and process the benefits in a timely and accurate manner. This includes contacting any Workplace Parties and Case Owners to request and/or clarify necessary earnings information.
Provide support to Case Owners as well as Workplace Parties in addressing or interpreting complex benefit decisions and their outcomes. Also responsible to determine the appropriateness of a Long Term Rate (LTR) recalculation of wage replacement benefits in accordance with Operational Policy, requesting and assessing earnings information from Workplace Parties, calculating rate of benefits, communicating decisions and reconsidering any related objections.

How do I qualify?


1. Validate the accuracy of benefit payment authorizations received from case owners and in cases determined by eAdjudication, take appropriate action including determining the earnings basis according to current and previous applicable legislation and operational policies before processing payments in various WSIB systems by:
• Identifying/confirming if modified duties offered, date of offer, if accepted and return to work details to determine date to cease benefit payments
• Identifying, investigating, analyzing, and cross referencing related documentation in the claim file to determine if the information is sufficient prior to processing the payment
• Contacting the workplace parties (WPPs) and/or case owner to obtain or clarify required information regarding earnings or return to work information; determining and setting a suitable temporary rate and requesting further earnings information required to adjust temporary rate when established by the Payment Specialist
• Conferring with case owners to determine appropriate course of action with respect to payments; returning file to case owners for further action including a detailed memo explaining the information or action required
• Consulting with the manager for complex payment problems such as removal of interest charges for accident cost, manual and demand cheques, unusual payments and complex system workarounds
• Determining cases that require a recalculation of wage replacement benefits to a long-term rate (LTR) in accordance with operational policy and guidelines; following up to identify and request the necessary earnings information in writing from the WPPs for the recalculation and implement LTR if applicable. LTR recalculation decisions are communicated in writing to WPP's and representatives
• Reconsider LTR decisions in response to receipt of additional earnings information or objections from WPPs, processing adjustments and preparing related documentation and communication and where required work with case owners to prepare the claim for a referral to the Appeals Branch
• Calculating, prorating and ensuring funds are directed to appropriate payees such as: accident employer, HRSDC, Social Services, court orders, Canada Revenue Agency requirement to pay garnishments, third party insurance providers, other employers etc.
• Calculate and process TT and FEL benefits, apply system workarounds and ensure accurate interpretation and implementation of WSIAT decisions with regards to wage replacement and related benefits
• Process NEL benefits and related accident cost adjustments
• Process and adjust Survivor benefits such as Burial cost reimbursements, Lump Sum benefits and ongoing support benefits
• Process Bill 119 benefits and other self-employment claims by reviewing self-employment patterns and earnings documents
• Complete LRI reconciliations and adjustments (if necessary) as requested by LRI Department
• Manually calculating the rate of compensation to coincide with system parameter calculations, excess interest, minimum and maximum payouts, escalation criteria in Pre Bill 101 claims, and appropriate policies, rules and regulations
• Creating payment transactions and adjustments and documenting required information for all entitlement authorizations including exercising delegation of authority to self-release payments up to $15,000 for each file; taking corrective action in cases of inaccurate transactions including communicating to the necessary departments
• Work with management to review daily, weekly, monthly, quarterly and yearly system reports that show cheque errors, manual cheque lists, indexing errors, etc.
• Clarify missing or unclear direction from Legal on garnishment of benefits
• Notify Treasury of request to pull and cancel cheques and apply credits to accident cost for manual transactions.
2. Provide specialized technical advice and assistance by:
• Providing knowledge and guidance for the application of payment matters such as policies and procedures, changes as a result of legislation, Worker Benefit System (WBS) and Survivor Benefit System (SBS), for case owners and all other WSIB employees
• Responding to requests for information from case owners, such as the correct application of benefit payment legislative policies and procedures
• Responding to enquiries from WPP's and representatives related to correct application of benefit payment legislative policies and procedures in appropriate cases
• Providing assistance, support, and mentoring when checking the accuracy of work for staff trained in new skills sets (existing and new Payment staff) and providing verbal feedback to the manager, as required
• Provide technical advice and support to case owners regarding financial and tax information, issues relating to evaluating benefit coverage, employment pattern and earnings calculation for self-employed workers
3. Document payment histories, provide benefit/payment status, and provide detailed written explanations of adjustments and overpayments on work completed or in response to enquiries and provide detailed calculations to WSIB management, case owners and WPPs verbally and in writing by:
• Comparing benefit authorizations and dates against actual payments, assessing differences, and adjusting as required
• Reporting and documenting case information to required and authorized staff members
• Completing templated and custom letters outlining to the necessary information, adhering to privacy guidelines for WPPs
• Reviewing and confirming all funds issued in a claim in response to the receipt of Board Expense Memos (BEM) from the Legal Services Department
4. Verify accuracy of payment histories transferred from previous systems and convert or recreate histories where required by:
• Reviewing claim file to ensure all payments and periods are accounted for, ensuring accuracy of all entries on all payment data; clarifying earnings information in claim file with case owners or employer
• Ensuring accuracy of earnings basis used to process payments in initial or re-opened claims; ensuring correct application of all amendments; recreating overpayments that were not converted from previous systems; correcting or creating payment history as required
• Making corrective adjustments to resolve case issues
• Completing Dbaid requests for appropriate system corrections
5. Calculate and process interest owing on delayed payments resulting from Appeal Resolution Officers or Workplace Safety Insurance Appeals Tribunal (WSIAT) decisions by:
• Determining differences in dates, earnings rates, and types of awards based on the decision
• Determining the interest payable using a combination of manual calculations and system tools; creating payment transactions or complete the manual cheque payment process
• Reviewing to determine if charges to the employer account must be adjusted and notifying Accident Cost and Schedule 2 accident employers where required
• Providing instructions to the Treasury Department to adjust accident cost if needed
6. Maintain statistics on all aspects of work processed, reviewing and monitoring case load progress, and assisting on projects to develop clear and concise payment service methodologies
7. Correct or up-date data on all systems according to payment services production output reports and report system inconsistencies to the manager
8. Performs other related duties as required or assigned


• High school completion and certificate program of up to one year in accounting, bookkeeping, payroll, mathematics or finance.
• One year prior experience in financial/mathematical concepts

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.
The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB's Privacy Office at The Privacy Office cannot provide information about the status of your application.

Application Instructions:

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date on the WSIB career site:

Additional Information:

  • 1 Permanent, 200 Front St W, Toronto, Toronto Region
Compensation Group:
Customer and Client Services
Posted on:
Thursday, March 31, 2022
  • This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.

Collection of Information

Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.

Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.

If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Friday, April 29, 2022 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

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Accommodation is available under the Ontario's Human Rights Code.
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