Amendment: **This job ad is being re-posted from June 23, 2022 until July 1, 2022. If you have previously submitted an application to this Job ID, there is no need to apply again**Do you have strong communication skills and excel at customer service? if so, consider this unique opportunity with Huronia Historical Parks!
Huronia Historical Parks (HHP) offer interactive interpretive cultural, heritage, entertainment, and educational experiences through two tourist attraction sites - Sainte-Marie among the Hurons and Discovery Harbour.
Through the stewardship of its historical sites, heritage assets, and natural spaces, HHP makes history come to life. HHP promotes a strong tourism sector and prosperity in the region by welcoming visitors from around the world at the historic sites and through digital platforms, and by building partnerships that strengthen its cultural, social, and economic impact.
About the job
You will:
• provide front-line customer service by processing the sale of entry tickets in a retail environment
• collect and process payments, gather visitor information as required, and reconcile payments and transactions
• handle pre-booked reservations and provide general information to visitors
• handle rental equipment for visitors who need wheelchairs, scooters, snowshoes, skates, etc.
• perform clerical support by preparing bulk mailings, data entry and answer incoming calls
• notify manager of health and safety issues
• deal with customer service issues
NOTE: You will be required to work evenings and weekends.
What you bring to the team
Technical Knowledge
• You possess or have the ability to obtain knowledge of park programs, services, and operating regulations/policies/procedures.
• You possess knowledge of customer service techniques, clerical processes and the ability to operate POS systems to enter and process sales
Interpersonal, Organizational and Communication Skills:
• You possess strong interpersonal skills to interact with the public and provide customer service
• You are a clear, concise oral communicator and can respond to general inquiries while providing information and advice to visitors
• You have demonstrated organizational, mathematical and cash handling skills.
Problem Solving and Analytical Skills:
• You have demonstrated analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action
• You have the ability to understand and apply operational policies to provide information to visitors
Computer Skills:
• You possess the ability to use computers, software applications, databases, POS systems and can perform data entry.
OPS Commitment to diversity, inclusion, accessibility, and anti- racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.