After Hours Event Supervisor

Guided by our mission to inspire passion for the human adventure of discovery, the Centre engages visitors in lifelong learning, is a vital link in the education and innovation ecosystems and a convener of public dialogue about science, technology and society. The Centre welcomes 900,000 visitors each year, and offers hands-on experiences and insights into science and technology that help visitors of all ages understand and contribute to the world around us.

What can I expect to do in this role?

As an After Hours Event Supervisor, you will:
• Oversee the set-up, execution and tear-down of virtual, hybrid and on-site events as assigned and reporting to the Manager, Onsite Sales and Retail
• Provide a full range of customer service to clients to ensure successful execution of corporate events, social events, film shoots, conferences, business meetings, and other science center events (virtual, hybrid and on-site)
• Work in collaboration with cross-functional teams assigned to work during events to ensure that set-up and execution meets the needs of the clients
• Monitor the use of facilities and their services to ensure established standards of excellence are maintained, and that contracted obligations are met by the science centre and other suppliers (including caterers) providing services to the events

Please note: These positions are irregularly scheduled for 0-36.25 hours per week with no guaranteed minimum. Hours are scheduled on an as-needed basis. Work on weekends, holidays and evenings is also required, in accordance with the Ontario Science Centre's operating hours and special events/after-hours schedule. The Ontario Science Centre is open 364 days per year and hosts over 200 private, corporate and team building events annually.

How do I qualify?

Technical Skills and Knowledge

• Demonstrated experience working in the meeting/special event planning field
• Knowledge of event promotion and planning methods, as well as hospitality trends
• Working knowledge of food and beverage operations
• Familiarity with audio-visual and staging concepts and equipment
• Knowledge of a variety of legislation pertaining to facility rentals in order to ensure that standards/laws are followed (e.g. Fire Code, Health & Occupational Safety Act and Liquor License Act) - Valid Serve Smart Certificate is an asset

Communication and Interpersonal Skills

• Excellent communication and interpersonal skills, including tact & diplomacy
• Superior customer services skills
• Knowledge of customer service theory and practices and communication skills to deal effectively with customers and staff
• Problem solving and trouble shooting skills to quickly identify problems and provide solutions to satisfy customer needs and to ensure the safety of customers, the building, and reputation of the Centre

Analytical and Organizational Skills

• Analytical, planning, organizing, troubleshooting & decision making skills
• Ability to respond to emergency situations
• Proven ability to multi-task and to work under pressure in a fast-paced environment
• Initiative, flexibility & versatility

Computer Skills

• Proficiency with word processing, spreadsheet and database software

OPS commitment to diversity, inclusion, accessibility, and anti- racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Wednesday, June 1, 2022 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.