Apply By: Friday, June 10, 2022 11:59 pm EDT
Competition Status: Application Screening

Approximately 52 individuals applied for this opportunity.

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Steps.

COURT AND CLIENT REPRESENTATIVE - IRREGULAR ON-CALL (1 UNILINGUAL AND 1 DESIGNATED BILINGUAL, ENGLISH-FRENCH)

Organization:
Ministry of the Attorney General
Division:
Court Services Division
City:
Ottawa
Job Term:
2 Temporary
Job Code:
09OAD - Office Administration 09
Salary:
$25.89 - $30.18 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open
Job ID:
182379
Do you want an exciting career supporting an accessible, fair, timely and effective justice system for Ontarians? Consider joining the Ministry of the Attorney General, Court Services Division where we offer an extensive training program to teach you everything you need to know to become a Court and Client Representative in the Superior Court of Justice and/or Ontario Court of Justice.

The hours for this position are irregularly scheduled and the hours can vary by court location with no minimum guarantee of hours. You may be scheduled up to 36.25 hours per week.

What can I expect to do in this role?

In a fast-paced team environment, you will perform a wide range of duties both in and out of the courtroom to support in-person and virtual hearings.

You will:
• Prepare and maintain courtrooms for proceedings e.g., ensure court decorum; set-up open/close court; prepare dockets and files; facilitate communication between parties; speak publicly during court proceedings, support case flow; handle, mark and record all court-related documents; maintain logs and court exhibits
• Attend to juries and witnesses e.g., coordinate and assist jury panels; attend witness' needs
• Provide customer service, respond to inquiries and resolve issues e.g., assist public, court personnel and justice participants to address questions and provide information on protocols and procedures; process filings; set court dates and notify parties; issue court related documents; save records; conduct and reconcile financial transactions
• Record proceedings and maintain court technology e.g., document and record proceedings; ensure all courtroom equipment and technology is maintained in working order
• Support court operations and services e.g., attention to detail to record statistical data; prepare and review reports from various systems; collaborate with staff on operational/procedural changes, address and resolve operational matters, client service issues, technology issues

How do I qualify?

Mandatory

• Typing and fully programmable word processing skills to 30 words per minute (wpm)
• You are proficient in English as well as in oral French at the advanced level, and written French at the advanced-minus level. Your level of proficiency will be tested

Please note:
• You will be required to:
o Undergo a security screening check under the Ontario Public Service (OPS) Employment Screening Check Policy, which includes a criminal record check (Criminal Records and Judicial Matters Check)
o Become a Commissioner of Oaths
• You may be required to:
o Work from home
o Work on weekends and statutory holidays
o Report to work at other court locations (potentially in small aircraft or driving a motor vehicle as required) when scheduled or on an as-needed basis

Communication and Client Service Skills:

You have:
• Knowledge and experience applying customer service principles to deliver high quality service
• Professionalism, oral communication and interpersonal skills, tact and good judgement
• Ability to write detailed, accurate and clear written reports and documentation

Technical Proficiency:

You have:
• Basic technical skills and can learn to troubleshoot court equipment (e.g., digital recording, video equipment and display devices)
• Proficiency with computer software and case management systems (data base programs) to access and retrieve information

Planning and Organizational Skills:

You have:
• Organizational skills, the ability to prioritize workload, multi-task in a fast-paced environment, meet deadlines and adapt to changing priorities
• The ability to work independently – within a court setting or from home – and in a team environment, proposing solutions for the optimal use of time and resources to ensure operational requirements are met

Problem-Solving and Judgement Skills:

With little or no guidance/assistance from others, you can:
• Identify, address, and resolve problems
• Interpret and assess situations, make sound judgements, and diffuse difficult situations

Specialized Knowledge:

You have:
• The ability to interpret/apply and explain legislation, regulations, policies, and practices

Administrative and Mathematical Skills:

You have:
• Math skills to receive payments, calculate fees, collect and balance monies/accounts
• The ability to operate a cash register/financial management system including handling card transactions and cash
• The ability to manage active and archived files

Additional Information:

Address:
  • 1 Bilingual Temporary - Irregular On-Call, duration up to 12 months, 161 Elgin St, Ottawa, East Region, Criminal Record and Judicial Matters Check
  • 1 Temporary - Irregular On-Call, duration up to 12 months, 161 Elgin St, Ottawa, East Region, Criminal Record and Judicial Matters Check
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Administrative and Support Services
Posted on:
Friday, May 27, 2022
Note:
  • This ad is also available in French.
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Development Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Friday, June 10, 2022 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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