The government's approach to digital and IT puts user needs at the heart of decision-making. The Ministry of Labour, Training and Skills Development's Employment and Training Division requires motivated individuals to provide project support for the development and delivery of digital solutions.
This position will be staffed from the regional office closest to you. Please indicate your location preference in your application. You must be within 125 km of the office location.
777 Bay St, Toronto
55 Cedar Pointe Dr, Barrie
135 N Front St, Belleville
3155 Howard Ave, Windsor
132 Second St E, Cornwall
299 Concession St, Kingston
615 Pembroke St E, Pembroke
901 Lansdowne St W, Peterborough
347 Preston St, Ottawa
505 Park Rd N, Brantford
870 Richmond St, Chatham
119 King St W, Hamilton
4275 King St E, Kitchener
1200 Commissioners Rd E, London
1450 1st Avenue W, Owen Sound
150 Christina St N, Sarnia
301 St Paul St, St Catharines
477 Queen St E, 4th Floor, Sault Ste Marie
159 Cedar St, Sudbury
195 First Ave W, North Bay
5520 Hwy 101 E, Timmins
189 Red River Rd, Thunder Bay
227½ Second Ave S, Kenora
About us:The Ministry of Labour, Training and Skills Development's Employment and Training Division contributes to a prosperous and stable economy by delivering integrated employment and training programs and services.
The division's Finance, Analysis and Systems Support Branch (FASSB) leads financial planning, corporate reporting and risk management exercises; provides a comprehensive suite of dynamic reporting and analytic products; and works with Ministry and I&IT Cluster partners to manage the development, enhancement and maintenance of the division's business information systems and digital business models. The branch offers an innovative and inclusive culture, exposure to an integrated perspective on policy and program delivery and on-going opportunities for managers and staff to develop new skills and competencies.
At FASSB, we recognize that flexibility is vital. We take our work seriously and want to enjoy doing it! We embrace and celebrate differences. We look for diversity and inclusion when we hire top talent. We have great respect for our strengths, perspectives, opinions and lifestyles. We have high expectations of each other, but even higher expectations of ourselves. We love the clash of ideas that lead to better solutions. Challenging the status quo is encouraged. Collaborating will allow us to push forward. If this sounds like a good fit for you, come and join us!
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
In the Project Officer role, you will:
• help make our digital solutions easier and more accessible for Ontarians
• contribute to the testing for digital solutions
• research data, user needs, and business processes
• create materials and technical documents to support technical solutions and business knowledge
• take a human-centred design approach to identify gaps in digital solutions
• write user stories and client pathways to help understand the needs, and create acceptance test-case scenarios to test system functionality
• support projects by documenting engagement discussions, project meetings, and decisions
• analyse issues, and provide advice to IT staff and users
NOTE: Periodic travel within province may be required
How do I qualify?
Technical Knowledge
• You have proven experience and knowledge of the system development life cycle, agile delivery and human-centred designing digital solutions, and delivery of testing and training sessions for business user areas.
• You demonstrate the ability to acquire and apply knowledge of division business and user processes to ensure user needs are considered in recommended solutions.
• You have knowledge of emerging technology used within digital solutions.
• You have proven experience and knowledge conducting functional system and user acceptance tests to test the functionality of technical changes in developing conditions, scripts and test cases.
Project Management and Implementation Skills:
• You have knowledge of project development and implementation processes and techniques to conduct and support technology projects.
• You have experience analysing data, identifying gaps in user needs, executing system test cases and identifying system defects.
Analytical and Problem-solving Skills:
• You have the ability to assess existing policies, procedures and digital solutions to recommend options and provide status reports using standard project planning and reporting tools.
• You have the ability to identify user needs and develop the business requirements for proposed systems including analysing and determining the data/information requirements and related business process requirements.
• You have demonstrated skills in investigating operational problems, error reports, data problems and similar issues, and determining and assessing the cause of problems and issues, and recommending correction.
Oral and Written Communication Skills:
• You have strong written communication skills to prepare correspondence, assess and improve the format of written material as well as develop and prepare training documents and system test cases.
• You have demonstrated presentation, coaching, and facilitation skills to deliver system training.
Interpersonal and Consultation Skills:
• You have interpersonal and consultation skills to prepare reports and recommendations, assist in developing accurate and complete project development and implementation plans and obtain/provide information to other team members, areas, and stakeholders.
• You have the ability to provide consultative service to division staff and other areas regarding existing and proposed digital solutions.
• You have demonstrated the ability to provide advice and guidance to staff on stakeholder engagement activities.
Computer Skills:
• You have knowledge of computers and software applications in order to operate and manipulate applications and systems data.
OPS Commitment to diversity, inclusion, accessibility, and anti- racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.
