Information Technology Systems Officer

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Looking for an exciting and fulfilling opportunity to showcase your I&IT telecommunication and radio systems knowledge and skills? One that will allow you to contribute directly to the safety of emergency 911 medical patients in Ontario?

The Health Services I&IT Cluster, Emergency Health I&IT Solutions & Technology Management Branch is looking for experienced professionals to join their team, to develop, maintain and modernize I&IT telecommunication solutions for the Emergency Services Division, Paramedic Services and Secondary Dispatch centers.

If you have a strong background in developing, maintaining and supporting I&IT telecommunication and Radio systems and are able to work in an intense fast paced environment, consider this opportunity to join the Emergency Health I+IT Solutions & Technology Management Branch.

To learn more about the compensation package for this position, please visit the Ontario Public Service Employee Union OPSEU website for a copy of the current collective agreements.

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OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

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What can I expect to do in this role?

• Analyze, design, implement and measure the performance of a wide and varied range of integrated network facilities including mission critical voice, data, radio, satellite and information technology for Central Ambulance Communications Centers (CACC) throughout the province.
• Provide on-site and remote hardware and software technical expertise and coordination in administering, monitoring, managing, implementing, repairing and supporting the desktop and server environment, end user and vehicle devices as well as the CACC integrated networked facilities within the CACC.

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How do I qualify?

Mandatory

• Valid class G driver's license

• Basic CPR Certification, first aid, and radio operation or ability to obtain such certification.

• Job requires extensive travel throughout the assigned area, with occasional multi-day trips to rural and remote radio tower sites, hospitals and ambulance bases in areas not serviced by public or commercial transportation.

TECHNICAL KNOWLEDGE:

• Knowledge of current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the CACC environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned CACCs.
• Knowledge of desktop hardware components such as chips, motherboards, BIOS, memory, network cards, media, interfaces, printers and other peripherals
• Knowledge of server operating system configurations and services and domain architectures such as: Windows Internet NameService, Dynamic Host Configuration Protocol, Remote Access Service, Internet Protocol addressing, networking addresses, printer queues and naming conventions

ANALYTICAL, ORGANIZATIONAL AND COORDINATION SKILLLS:

• Analytical and problem-solving skills to provide technical analysis, cost benefit analysis, identify problems and provide solutions
• Organizational and coordination skills to coordinate installations and technical support carried out by vendors
• Planning and organizational skills to lead regional seminars on communications subjects for Emergency Health Services personnel

COMMUNICATION SKILLS:

• Oral and written communication and presentation skills to provide training, prepare reports, instructions, training materials, and interact with internal and external stakeholders
• Consulting and advisory skills to support colleagues, peers, stakeholders, management and end users to identify information technologies which will facilitate business practices

INCIDENT AND CHANGE MANAGEMENT PRACTICES:

• Knowledge of incident and change management practices, project management and time management methodologies.

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Additional information:

Note:

• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• E-HL-186456/22

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Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code .