Apply By: Friday, September 30, 2022 11:59 pm EDT

Team Representative

Organization:
Ministry of Public and Business Service Delivery
Division:
ServiceOntario - Thunder Bay Production and Verification Services Branch
City:
Thunder Bay
Job Term:
7 Temporary assignments/contracts up to 12 months with possibility of extension
Job Code:
08OAD - Office Administration 08
Salary:
$24.77 - $28.80 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open
Job ID:
187141
Are you seeking to expand your skill set and do you thrive on providing outstanding customer service? Do you have experience and success working in a fast-paced, high-volume team environment? If so, consider these challenging opportunities within ServiceOntario.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role you will:

• Work in a team environment to process registrations and service requests
• Deal calmly and effectively with clients over the phone and in person to provide accurate information
• Review and process documents for accuracy, completeness and compliance with legislation
• Perform data entry of information into a database
• Process all requests in a timely manner to meet service standards
• Assist clients in resolving issues involving vital event registrations and service requests
• Build and maintain relationships with various partners

How do I qualify?

Communication and Interpersonal Skills

• You demonstrate tact and diplomacy when dealing with the public, businesses and internal and external clients
• You can work effectively as a member of a team in a fast-paced, high pressure environment

Problem Solving and Analytical Skills

• You can interpret and evaluate information for accuracy and completeness and ensure compliance to legislation, policies and procedures
• You are able to investigate and compile information to make decisions
• You have demonstrated analytical and problem solving skills

Computer Skills

• You can operate technical equipment to process registration and generate correspondence
• You are proficient with computer programs including word processing and imaging software

Technical Knowledge and Interpretation Skills

• You are able to interpret and apply relevant legislation, programs and policies required to process registration and services
• You have proven ability to maintain confidentiality and security of personal and confidential information

Additional Information:

Address:
  • 7 Temporary, duration up to 12 months, 189 Red River Rd, Thunder Bay, North Region, Criminal Record Check
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Customer and Client Services
Posted on:
Friday, September 16, 2022
Note:
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • E-MG-187141/22(7)

How to apply:

  1. You must apply online.
  2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  4. Read the job description to make sure you understand this job.
  5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Friday, September 30, 2022 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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