Amended - Team Representative

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AMENDMENT: Closing date extended due to OPS Careers system outage.
AMENDMENT: Closing date extended in observance of the National Day for Truth and Reconciliation

Are you seeking to expand your skill set and do you thrive on providing outstanding customer service? Do you have experience and success working in a fast-paced, high-volume team environment? If so, consider these challenging opportunities within ServiceOntario.

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How we support diversity, inclusion and accessibility

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

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About the job

In this role you will:

• Work in a team environment to process registrations and service requests
• Deal calmly and effectively with clients over the phone and in person to provide accurate information
• Review and process documents for accuracy, completeness and compliance with legislation
• Perform data entry of information into a database
• Process all requests in a timely manner to meet service standards
• Assist clients in resolving issues involving vital event registrations and service requests
• Build and maintain relationships with various partners

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What you bring to the team

Communication and Interpersonal Skills

• You demonstrate tact and diplomacy when dealing with the public, businesses and internal and external clients
• You can work effectively as a member of a team in a fast-paced, high pressure environment

Problem Solving and Analytical Skills

• You can interpret and evaluate information for accuracy and completeness and ensure compliance to legislation, policies and procedures
• You are able to investigate and compile information to make decisions
• You have demonstrated analytical and problem solving skills

Computer Skills

• You can operate technical equipment to process registration and generate correspondence
• You are proficient with computer programs including word processing and imaging software

Technical Knowledge and Interpretation Skills

• You are able to interpret and apply relevant legislation, programs and policies required to process registration and services
• You have proven ability to maintain confidentiality and security of personal and confidential information

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• E-MG-187141/22(7)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.