Manager, Infrastructure Project Delivery Operations

Powering next-generation public service for the people of Ontario

Are you an innovative leader looking for a new challenge where integrity, collaboration, excellence and constant improvement are at the heart of your everyday life? Consider this unique management opportunity with Infrastructure Technology Services to provide specialized project and portfolio management, support, and infrastructure knowledge, to project teams engaged in the maintenance and renewal of the enterprise I&IT infrastructure.

About Us
Infrastructure Technology Services (ITS) is a shared services organization committed to service excellence that manages and delivers common information technology infrastructure products and services for the Ontario government's ministries and agencies.

GovTechON is committed to creating a modern, tech-enabled government that ensures Ontarians have a simple, reliable, and consistent experience powered by user-centric technology choices. In GovTechON, we are responsible for developing plans that focus on evolving IT capabilities to transform public service delivery, providing user-centred, digital solutions and creating positive outcomes for Ontario.

What we offer:
We care about the wellbeing of our employees and that is why the Ontario Public Service (OPS) is committed to being an employer of first choice. In addition to a collegial and professional work culture, career growth and development, and on-the-job training to help you succeed, we offer a competitive total compensation package, which includes an attractive salary and may include the following:

• A defined benefit pension plan
• Maternity and parental leave top-up benefits, which includes adoptive parents
• Comprehensive Health and Dental Plans
• Life and Disability insurance
• 24/7 access to an Employee Assistance Program
• Online and in-person workshops
• Opportunities for advancement
• Ergonomic assessments and accommodations based on need

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

To advance this goal, the OPS is collecting socio-demographic information that will help to address potential barriers and achieve equity in hiring. You are requested to complete the voluntary survey and contribute to building a more diverse, anti-racist, inclusive and accessible OPS

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:
• Direct and manage the I&IT technology Infrastructure Projects Support Delivery Operations team.
• Provide senior level subject matter I&IT infrastructure expertise to all project teams.
• Direct and research the development or acquisition of technology, tools and methodologies to improve the effectiveness of project and portfolio management.
• Liaise with I&IT project/portfolio managers to assess the adequacy of existing I&IT project and portfolio management methods, practices and documentation.
• Manage financial resources, and participate in funding requests, budget allocation, expenditure tracking, and variance resolution.

Leadership in the OPS
The Ontario Public Service (OPS) Leadership Behaviours define what it means to be a leader through the following expected behaviours and attributes:
• You are committed to the responsibilities of being a leader by demonstrating authenticity, accountability and courage.
• You are innovative by embracing positive disruption, maintaining a future mindset and leading with a common purpose.
• You are collaborative by driving people-centered outcomes, being inclusive and helping staff and colleagues grow, every day.

How do I qualify?

Inclusive Leadership Skills:

• You have leadership experience and the ability to inspire, engage, motivate, develop and mentor staff to deliver on results during on-going change and transformation.
• You are a collaborative leader and have incorporated the principles of inclusion and diversity across all elements of your management style.
• You have demonstrated success in fostering an environment of continuous improvement, creativity and excellence.
• You have had success in motivating and building relationships with a diverse team of highly professional, technical and administrative staff.
• You are an innovative leader who seeks opportunities to mentor and coach staff and improve programs and systems.
• You have experience with strategic planning and operational management, including financial planning, budgeting as well as managing workload and human resources.
• You actively acknowledge and challenge your own unconscious biases and consistently work to reduce them.

Technical Expertise:

• You have knowledge of project management techniques and methodologies to advise and provide expertise to project and portfolio managers in planning and managing multiple projects, and enable delivery against planned cost, time, quality and value expectations, as per business partners' requirements.
• You have knowledge of portfolio and project management tools, such as MS Project, Planview, Clarity or equivalents to supplement project management methodologies, and facilitate best project outcomes.
• You have knowledge of the theory, principles and development of an I&IT enterprise-wide infrastructure and the relationships between the physical hardware components - servers, networks, telecommunications devices, desktop and mobile devices, enterprise and departmental printers, and the software that enables connectivity, availability and accessibility to ensure infrastructure projects maintain the viability of the environment.
• You have knowledge of resource management practices to estimate financial and human resource requirements, provision large teams of project, vendor and consultant staff, manage financial resources, match skills to project tasks and acquire consultants.

Communication and Relationship Management Skills:

• You have strong communication and political acuity skills to provide guidance and advice to liaise with a variety of people of diverse background and skills.
• You can provide expert technical advice and share project data/information.
• You can develop business cases and get approval to acquire I&IT tools and technologies.

Problem-Solving, Research, Evaluation, and Quality Assurance Skills:

• You can identify and correct gaps and deficiencies in I&IT project/portfolio management practices.
• You can aid I&IT project staff in timely resolution of project problems.
• You can promote project consistency and improve quality of outcomes.
• You can identify, research and promote innovative project and portfolio management solutions.

Be sure to check out the Manager Recruitment Unit's, Application Preparation Guide for Aspiring Managers for tips to help you prepare an impactful application!

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Monday, November 7, 2022 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.