Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program (ODSP), in the Ministry of Children, Community and Social Services (MCCSS).
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
As a customer service provider and member of the program delivery team, you will:
• provide clerical and administrative support services to the team;
• greet visitors, answer incoming calls and respond to electronic inquiries;
• sort and distribute incoming mail;
• establish and maintain electronic and hard copy filing systems;
• validate, assess and determine the release of social assistance payments;
• make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
• coordinate and maintain team schedules and calendars;
• utilize databases, to gather/enter client information and data for reports and assignments.
How do I qualify?
Mandatory:
You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Administrative, Clerical and Financial Skills:
• You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
• You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements.
• You can provide financial payment/reimbursement processing and monitoring services.
• You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.
Communication and Interpersonal Skills:
• You have verbal and written communication skills to clearly and concisely respond to in-person and electronic program inquiries from the public.
• You demonstrate interpersonal and listening skills to elicit information and support team members.
• You have interpersonal skills to interact with the public, and collaborate in a team-driven environment to ensure that operational requirements are being met.
Customer Service Skills:
• You have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person, by telephone and through electronic communication.
• You are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to inquiries in a timely and accurate manner.
• You are aware of, and sensitive to, issues facing people with disabilities and those living with fixed or low income.
Judgement and Organizational Skills:
• You are able to organize and coordinate workflow, assess priorities and meet deadlines.
• You have demonstrated experience working in a team environment, proposing solutions and/or making suggestions for optimal use of resources, sharing decision-making with co-workers to prioritize tasks and workloads to ensure operational requirements are met.
