Business Systems Support Agent

Are you passionate about providing expertise and advice for Employment Ontario system planning and program data management, program data analysis and continuous improvement? Are you interested in building robust program data reporting solutions using the latest technology? If so, consider this opportunity to provide data management leadership to ministry planning of Employment Ontario training programs and services.

About us:

The Ministry of Labour, Immigration, Training and Skills Development's Employment and Training Division contributes to a prosperous and stable economy by delivering integrated employment and training programs and services.

The Division's Finance, Analysis and Systems Support Branch (FASSB) leads financial planning, corporate reporting and risk management exercises; provides a comprehensive suite of dynamic reporting and analytic products; and works with Ministry and I&IT Cluster partners to manage the development, enhancement and maintenance of the division's business information systems and digital business models. The branch offers an innovative and inclusive culture, exposure to an integrated perspective on policy and program delivery and on-going opportunities for managers and staff to develop new skills and competencies.

At FASSB, we recognize that flexibility is vital. We take our work seriously and want to enjoy doing it! We embrace and celebrate differences. We have great respect for our strengths, perspectives, opinions and lifestyles. We have high expectations of each other, but even higher expectations of ourselves. We love the clash of ideas that lead to better solutions. Challenging the status quo is encouraged. Collaborating will allow us to push forward. If this sounds like a good fit for you, come and join us!

Please note: This competition will be used to fill two unilingual vacancies and one bilingual vacancy.

This position will be staffed from the regional office closest to you. Please indicate your location preference in your application. You must be within 125 km of the office location.

777 Bay St, Toronto
55 Cedar Pointe Dr, Barrie
135 N Front St, Belleville
3155 Howard Ave, Windsor
132 Second St E, Cornwall
299 Concession St, Kingston
615 Pembroke St E, Pembroke
901 Lansdowne St W, Peterborough
347 Preston St, Ottawa
505 Park Rd N, Brantford
870 Richmond St, Chatham
119 King St W, Hamilton
4275 King St E, Kitchener
1200 Commissioners Rd E, London
1450 1st Avenue W, Owen Sound
150 Christina St N, Sarnia
301 St Paul St, St Catharines
477 Queen St E, 4th Floor, Sault Ste Marie
159 Cedar St, Sudbury
195 First Ave W, North Bay
5520 Hwy 101 E, Timmins
189 Red River Rd, Thunder Bay
227½ Second Ave S, Kenora

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In the role of Business Systems Support Agent, you will:

• log enquiries
• analyze user problems with information systems, identify issues, and suggest solutions
• provide guidance and advice to users
• provide, revoke and update security access to system users and other data updates
• assist in the development and maintenance of the business application website as well as materials supporting Employment Ontario information systems
• participate in system enhancements such as identifying business requirements, conducting user acceptance and functional system testing and delivering training to business users

How do I qualify?

Mandatory

To qualify for the bilingual vacancy, you must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Specialized Knowledge and Skills:

• You have extensive knowledge and experience working with the operational functions and technical workings of complex information systems and their related databases, reports, and operational and business processes.
• You have excellent computer skills and knowledge of software applications to operate and manipulate applications and systems data, and use the Unit's software, systems, and computer tools.
• You can develop an expert knowledge of the operational functions and technical workings of Employment Ontario information systems and its databases, reports and operational processes as well as business processes, programs, policies and related legislation.
• You can develop an expert knowledge of Employment Ontario's programs and services and other Employment Ontario information systems.

Research, Analysis and Problem-Solving Skills:

• You can demonstrate that you have strong systems analysis skills to investigate operational problems, error reports, data problems and similar issues.
• You have experience conducting in-depth research and analysis of issues reported by users to identify and correct system problems.

Communications, Interpersonal and Consultation Skills:

• You have developed excellent written communication skills, including editing skills to prepare correspondence, technical requirements for new processes system changes as well as improve the format of written material such as user manuals and material on websites.
• You have strong oral communication skills to provide advice, information and assistance to internal clients and external stakeholders and to provide technical guidance on business operational aspects of Employment Ontario information systems.
• You have well-developed interpersonal and consultation skills to provide effective business support advice to systems users, develop and maintain effective business relationships, and discuss and resolve issues.

Other Important Skills:

• You can demonstrate the ability to work independently to address user issues and as a team member to facilitate system and business effectiveness.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Tuesday, December 6, 2022 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.