Visitor Services Student

Guided by our mission to inspire passion for the human adventure of discovery, the Centre engages visitors in lifelong learning, is a vital link in the education and innovation ecosystems and a convener of public dialogue about science, technology and society. The Centre welcomes 900,000 visitors each year, and offers hands-on experiences and insights into science and technology that help visitors of all ages understand and contribute to the world around us.

Please note that these positions are irregularly scheduled from 0 - 36.25 hours per week with no guaranteed minimum, and may include evening, weekend and statutory holiday work. Hours are scheduled on an as-needed basis during natural school breaks (summer/winter holidays, March break), in accordance with the OSC's operating hours.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

The Ontario Science Centre is seeking motivated and skilled individuals to provide caring, warm and friendly service to our visitors. The successful candidate will provide excellent visitor care/customer service at ticket entrance, OMNIMAX theatre, and special exhibits, anticipating and seeking to meet or exceed visitor needs.

Please note that these positions are irregularly scheduled from 0 - 36.25 hours per week with no guaranteed minimum, and may include evening, weekend and statutory holiday work. Hours are scheduled on an as-needed basis during natural school breaks (summer/winter holidays, March break), in accordance with the OSC's operating hours. The OSC is open 364 days per year, closed only on Christmas day, December 25.

How do I qualify?

Mandatory

• Availability - weekends, holidays, and at least two weekdays per week
• You must be 15 years of age or older as of the first day of employment
• You must be a resident of Ontario
• You must be legally entitled to work in Canada. Students are also required to have a Social Insurance Number (SIN) upon being hired
• You must be enrolled in a secondary or post-secondary institution or are within six months of graduation on the first day of employment

Customer Service Skills

•Demonstrates excellent customer service skills and proven commitment to visitor care
•Ability to demonstrate a caring, warm and friendly approach to customer service and acquire knowledge of customer service principles and best practices
•Provide accessible, engaging and supportive customer interactions, in keeping with the service standards of the Ontario Science Centre
•Demonstrates ability to work in a high volume, front-line service environment, dealing courteously with large numbers of customers/visitors
•Demonstrates understanding of tact and diplomacy during interactions with people, or understanding implied from volunteer or employment experience listed

Communication Skills

•Excellent oral communication and interpersonal skills
•Proven ability to perform well independently and as a member of a team
•Demonstrates good use of judgment and problem-solving skills to resolve issues
•Ability to communicate clearly, politely, enthusiastically and persuasively
•Ability to acquire product, program, and pricing knowledge to respond to customer inquiries
•Demonstrates experience giving direction and delivering instructions to large groups of people

Organizational Skills and Attention to Detail

•Multi-tasking skills and the ability to quickly shift focus in a high paced service and sales environment
•Acute attention to detail in data entry and access control
•Demonstrates experience and ability to stay focused during repetitive tasks

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Wednesday, November 23, 2022 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.