Apply By: Tuesday, January 31, 2023 11:59 pm EST
Approximately 1425 individuals applied for this opportunity.

We are currently screening ALL applications received on or before the closing date against position criteria. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will proceed in the hiring process. Only successful candidates will be contacted.

Student – Customer Service Clerk

Organization:
Various Ministries
Division:
Various Divisions and Branches
City:
Aurora, Bainsville, Barrie, Belleville, Blue Mountain, Brampton, Cornwall, Etobicoke, Goderich, Guelph, Hamilton, Hawkesbury East, Kenora, Kingston, Kirkland Lake, Kitchener, London, Milton, Mississauga, Niagara Falls, North York, Oakville, Oshawa, Ottawa, Pigeon River, Red Lake, Sarnia, Sault Ste Marie, Scarborough, South Porcupine, St Thomas, Stratford, Sudbury, Thunder Bay, Tilbury, Toronto, Walkerton, Whitby, Windsor
Language of Position(s):
Both English and bilingual
Job Term:
128 Temporary positions ranging from 7 - 18 weeks between May and September
Job Code:
Student 1 - Student Level 1, Student 2 - Student Level 2
Salary:
$15.50 - $16.35 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open
Job ID:
191688

Are you a student looking for an opportunity to build your career over the summer? Are you passionate about making a difference?

The Summer Employment Opportunities program provides students with opportunities to obtain valuable work experience, gain transferable skills, and build professional networks.

  • LEARN: Jump start your career, whether you want to learn business skills, use your French language skills, help out in a lab, or work outdoors. Put the knowledge you've acquired at school into action.
  • GROW: Enhance your skills and expand your network by working on projects, leading initiatives and sharing your ideas. Transfer the skills you learn to your future school and work experiences.
  • CONTRIBUTE: In addition to advancing your professional and personal skills, you will also give back to your community. Spend your summer working to support the interests of Ontarians!
Information to assist you with the application process is available on the Summer Employment Opportunities website. Within your application, you will have the opportunity to identify the skills, work preferences and qualifications you have that make you a suitable candidate for this position.

This job posting represents multiple positions within different ministries and at various locations across Ontario. Certain cities may be located in distant or remote areas in Ontario and may not be accessible by public transit. Carefully review locations through Google Maps and select ONLY those locations that you are able to travel to and work in. You can select up to 10 locations.

Notes:
  • Relocation expenses and/or accommodations are not covered by ministries.
  • The number of positions to be filled is approximate and subject to change.
  • Please use your legal name when applying to the job ad.

All applications must be submitted through the Ontario Public Service Careers website by clicking the Apply Online button on the job ad. Applications submitted through third party websites will not be accepted.



OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

Work Description

As a Customer Service Clerk, you may have the opportunity to work on some or all of the following activities:
  • Support staff in providing assistance for public and/or internal inquiries.
  • Support staff in providing assistance with administrative and clerical services to ensure effective and efficient administrative operations.
  • Provide reception duties and/or counter services support, process payments, and perform basic mathematical calculations accurately.
  • Make copies of correspondence and other printed material for branch/unit meetings.
  • Maintain filing system and office files by regularly updating key documents (e.g. employee telephone directory, emergency contact list, etc.), and reorganizing or collating information as and when required.
  • Perform basic data entry functions and prepare documents.
  • Plan, organize, coordinate, and manage daily assigned work.
The following skills will be developed on the job:
  • Verbal, written, and active listening communication skills by understanding processes and guidelines, and by preparing a variety of documents (e.g. basic reports, recording data, etc.).
  • Customer service skills and verbal, written, and active listening communication skills by performing reception duties and responding to phone, email, and in-person inquiries.
  • Basic mathematical skills to perform cash handling duties.
  • Organizational skills by collecting and organizing files, reports, and other documents.
  • Time management skills by working in a busy environment to meet deadlines.
  • Interpersonal skills by working collaboratively within a multi-disciplinary team.


How do I qualify?

Mandatory

You must meet all eligibility criteria by the first day of employment (contracts begin between May and July):

Student Status: You must be enrolled in a secondary or post-secondary institution (currently or for the fall semester) OR you must have graduated within the past six months (for example, if you graduated in December, you can apply for and start a summer student position up until June of the following year).

Age: You must be a minimum of 15 years of age. There is no maximum age limit.

Residency: You must be a resident of Ontario during the term of employment.

Work Status: You must be legally entitled to work in Canada. You are also required to have a valid Social Insurance Number (SIN) upon being hired.

Application: Applications are only accepted online by clicking the "Apply Online" button. Your application should describe how you meet the knowledge and skill requirements outlined on this job ad.

Skills


These positions are entry level and will focus on developing skills for students. Having the following general skills and work habits will be an asset:
  • The ability to follow directions and seek clarification when needed.
  • The ability to pay attention to detail to record information accurately and to process and prepare administrative paperwork and payments.
  • The ability to work in collaboration with others in a team setting, and to take initiative when appropriate.
  • The ability to be punctual.
Note: Candidates with varying skills and volunteer/school/work experience will be considered.

Other Summer Opportunities

We offer a variety of job types in diverse career fields. See what other summer opportunities are currently available!

Also, check out all the other student and new professional opportunities offered within the Ontario Public Service.



Additional Information:

Compensation Group:
Ontario Public Service Employees Union
Schedule:
N/A , N/A
Category:
Customer and Client Services
Posted on:
Sunday, January 1, 2023
Note:
  • This ad is also available in French.
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • Some positions advertised on this job ad are represented by the Ontario Public Service Employees Union (OPSEU) and successful candidates will be required to pay monthly union dues, which are automatically deducted from your pay.

    Other positions advertised on this job ad may be excluded from the OPSEU Collective Agreement (i.e. not represented by OPSEU), depending on the business area within the Ministry in which the work is performed. You will be advised during the recruitment process by the hiring manager of the business area.

    You will receive a confirmation splash page verifying receipt of your application when it has been successfully received. You will only receive an email confirmation if you have entered your email address in the application. If you do not receive a confirmation splash page, it is likely that your application was not successfully received and it is recommended that you resubmit your application. If that still does not result in a confirmation, please contact SEO@ontario.ca during the posting period. We cannot provide assistance with submitting your application after the job ad deadline date.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, January 31, 2023 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code .
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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