Apply By: Friday, January 13, 2023 11:59 pm EST
Competition Status: Position Filled

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Regional Program Services Manager

Ministry of Labour, Immigration, Training and Skills Development
Fair, Safe and Healthy Workplaces Division
Language of Position(s):
Job Term:
1 Permanent
Job Code:
M1109A - Legal/Regulatory08
$90,348.00 - $136,530.00 Per Year
Posting Status:
Job ID:
Are you a passionate people leader with excellent relationship building and program management skills? If so, consider this opportunity with the Ministry of Labour, Training and Skills Development, Fair, Safe and Healthy Workplaces Division to lead a dynamic team in making a difference to Ontario!

As the Regional Program Services Manager, you will be responsible for planning, directing, managing and evaluating all business operational support services, including strategic and operational planning, financial management, controllership, human resource management, communications, information technology, business continuity, contingency planning and general administration services for the South West Regions.

*Note: The successful candidate will be required to travel between Hamilton and St. Catharines Offices.

About us:
The Fair, Safe and Healthy Workplaces Division of the Ministry of Labour, Training and Skills Development includes the Office of the Assistant Deputy Minister, two program branches and six regions that include program based offices. The Occupational Health and Safety Branch, Employment Practices Branch and regional offices, across the province, work together to ensure health and safety and fairness within Ontario workplaces.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint to learn more about the OPS commitment to advancing racial equity, diversity and inclusion.

What can I expect to do in this role?

In this challenging role, you will:

• Provide leadership, advice and expertise in the provision of strategies and operational plans to ensure that the ministry benefits from the most cost-efficient, effective and ethical processes and use of resources in delivery on its mandate with respect to strategic program/business support.
• Develop and oversee ministry strategic plans in the program area and provide advice and expertise to executive levels on issues impacting the OPS and ministry service deliverables.
• Lead business, financial, and results-based planning processes for ministry programs/operations and services.
• Establish and maintain strong working relationships with key partners and stakeholders to ensure timely and accurate information flow and identification of issues
• Present and advocate the ministry's position at various forums.
• Ensure compliance with legislative statutes, government and ministry policies, directives, guidelines and commitments related to programs and services.
• Work with corporate divisional management team across the province on special projects.
• Develop networks and ensures connections with key business partners, decision-makers, leaders and influencers in obtaining their active commitment and support by communicating strategic directions and managing engagement initiatives.

How do I qualify?

Strategic and Management Leadership:

• You have the ability to manage a team by building trust, communicating values, strategies, expectations, and promoting an engaged and inclusive environment.
• You can exercise managerial and strategic leadership accountability and authority in the areas of organizational design, recruitment and retention, talent management, labor relations and compensation related matters.
• You have a strategic, team-focused leadership style to deliver on integrated operational and program objectives while facilitating a positive and productive working environment in a time of continuous change.
• You demonstrate knowledge of policy development to manage/influence the development and implementation of the ministry policy and procedural framework and provide authoritative interpretation.
• You demonstrate the leadership behaviors, attributes and mindsets to lead the OPS into the future.

Technical Knowledge and Experience:

• You demonstrate knowledge of policy development to manage/influence the development and implementation of the ministry policy and procedural framework and provide authoritative interpretation.
• You have demonstrated knowledge of and can interpret/apply relevant human resources legislation, policies, directives, and collective agreements.
• You have demonstrated knowledge of financial management, controllership and administration and can interpret/apply relevant policies, procedures and directives.

Program Delivery and Business Acumen:

• You demonstrate knowledge of project management principles and methodologies to oversee and guide the overall delivery of mandates and strategies.
• You demonstrate knowledge of strategic planning and issues management skills to provide strategic expertise and recommend mitigation strategies addressing challenges/issues that may negatively impact business improvement for program delivery.
• You are knowledgeable in change management theories and practices to lead initiatives, engage staff and stakeholders in the process and implement operational, policy and process changes to improve service delivery.

Relationship Management and Communication Skills:

• You have demonstrated superior written, oral and interpersonal skills and can influence and negotiate with partners and stakeholders to find collaborative solutions to complex issues.
• You have demonstrated stakeholder management skills with the ability to establish and maintain relationships of trust with senior management, clients and partners.
• You can effectively manage expectations and anticipate and resolve major obstacles and conflicts.

Be sure to check out the Manager Recruitment Unit's Application Preparation Guide for Aspiring Managers for tips on creating an impactful application!

Additional Information:

  • 1 English Permanent, 119 King St W, Hamilton, West Region
Compensation Group:
Management Compensation Plan
Management and General
Posted on:
Monday, December 19, 2022
  • W-LB-192236/22(2)
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Friday, January 13, 2023 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code .
Note: The only website where you can apply on-line for positions with the Ontario Public Service is

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