Apply By: Wednesday, May 24, 2023 11:59 pm EDT
Competition Status: Position Filled

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Amended - Inmate Appeal Case Management Officer - Bilingual (English/French)

Job ID:
197433
Organization:
Ministry of the Attorney General
Division:
Court Services
City:
Toronto
Position(s) language:
Bilingual English/French
Job term:
1 Temporary up to 12 months with possible extension
Job code:
11OAD - Office Administration 11
Salary:
$29.83 - $35.61 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Amendment: The job ad closing date has been extended.

The Court of Appeal for Ontario, the highest court in the province of Ontario, requires an organized, team-oriented individual with excellent communication and analytical skills to provide effective and efficient customer service to the public in the court's Intake Office.

How we support diversity, inclusion and accessibility

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

About the job

You will:
• receive, review and process court documents checking accuracy, completeness and adherence to legal requirements
• provide administrative support in the processing and case management of all inmate appeals
• provide customer service at the public counter and respond to enquiries in person, by telephone and by email
• receive and process fees and issue invoices
• enter and retrieve data on computerized systems
• assist the court by being a back-up court registrar, when required

What you bring to the team

Mandatory:

• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Analytical Skills:

You have:
• the ability to ensure appropriate materials are filed, procedures followed, steps taken by counsel or self-represented litigants to ensure compliance with court rules and practice directions
• the ability to determine clients' needs and advise on missing requirements or proper completion and processing of legal documents
• the ability to use judgement when discussing and releasing highly sensitive and confidential material and information

Knowledge and Experience:

You have:
• the ability to acquire and apply knowledge of relevant legislation, processes and procedures (e.g. Courts of Justice Act, Rules of Civil Procedure, Criminal Appeal Rules, Inmate Appeal processes and procedures)
• demonstrated experience in office practices and procedures to: manage electronic and paper filing of court documents, case manage inmate appeals and prepare correspondence
• knowledge of basic mathematical calculations to process payments and reconcile monies received
• the ability to acquire and apply knowledge of court proceedings to assist the court in the capacity of court registrar

Communication Skills:

You have:
• experience composing routine correspondence for management approval using a high degree of accuracy and attention to detail
• the ability to communicate effectively with a variety of individuals (e.g. the judiciary, managers, lawyers, clients and the public), some of which may be argumentative or distraught, using tact and discretion
• demonstrated customer service skills to provide service at the public counter, by telephone and email to obtain and provide information

Organizational Skills:

You have:
• experience setting priorities, multi-tasking, meeting workload demands and completing work to strict deadlines
• experience managing calendars and schedules to monitor deadlines
• experience working in a high pressure environment, independently and on a team

Computer Skills:

You have:
• proficiency using computers and related word processing, spreadsheet, email and database software (e.g. Word, Excel, Outlook and Court Office System (COS)) to input, track and retrieve information

Additional information:

Apply by:
Wednesday, May 24, 2023 11:59 pm EDT
Position details:
  • 1 Bilingual English/French Temporary, duration up to 12 months, 130 Queen St W, Toronto, Toronto Region, Criminal Record and Judicial Matters Check
Compensation group:
Ontario Public Service Employees Union
Work hours:
Category:
Legal Services
Posted on:
Tuesday, April 11, 2023

Note:

  • This ad is also available in French.
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • T-AG-197433/23


Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.


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