Apply By: Wednesday, May 24, 2023 11:59 pm EDT
Competition Status: Application Screening

Approximately 83 individuals applied for this opportunity.

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Process.

Amended - Inmate Appeal Case Management Officer - Bilingual (English/French)

Ministry of the Attorney General
Court Services
Job Term:
1 Temporary up to 12 months with possible extension
Job Code:
11OAD - Office Administration 11
$29.83 - $35.61 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Job ID:
Amendment: The job ad closing date has been extended.

The Court of Appeal for Ontario, the highest court in the province of Ontario, requires an organized, team-oriented individual with excellent communication and analytical skills to provide effective and efficient customer service to the public in the court's Intake Office.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

You will:
• receive, review and process court documents checking accuracy, completeness and adherence to legal requirements
• provide administrative support in the processing and case management of all inmate appeals
• provide customer service at the public counter and respond to enquiries in person, by telephone and by email
• receive and process fees and issue invoices
• enter and retrieve data on computerized systems
• assist the court by being a back-up court registrar, when required

How do I qualify?


• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Analytical Skills:

You have:
• the ability to ensure appropriate materials are filed, procedures followed, steps taken by counsel or self-represented litigants to ensure compliance with court rules and practice directions
• the ability to determine clients' needs and advise on missing requirements or proper completion and processing of legal documents
• the ability to use judgement when discussing and releasing highly sensitive and confidential material and information

Knowledge and Experience:

You have:
• the ability to acquire and apply knowledge of relevant legislation, processes and procedures (e.g. Courts of Justice Act, Rules of Civil Procedure, Criminal Appeal Rules, Inmate Appeal processes and procedures)
• demonstrated experience in office practices and procedures to: manage electronic and paper filing of court documents, case manage inmate appeals and prepare correspondence
• knowledge of basic mathematical calculations to process payments and reconcile monies received
• the ability to acquire and apply knowledge of court proceedings to assist the court in the capacity of court registrar

Communication Skills:

You have:
• experience composing routine correspondence for management approval using a high degree of accuracy and attention to detail
• the ability to communicate effectively with a variety of individuals (e.g. the judiciary, managers, lawyers, clients and the public), some of which may be argumentative or distraught, using tact and discretion
• demonstrated customer service skills to provide service at the public counter, by telephone and email to obtain and provide information

Organizational Skills:

You have:
• experience setting priorities, multi-tasking, meeting workload demands and completing work to strict deadlines
• experience managing calendars and schedules to monitor deadlines
• experience working in a high pressure environment, independently and on a team

Computer Skills:

You have:
• proficiency using computers and related word processing, spreadsheet, email and database software (e.g. Word, Excel, Outlook and Court Office System (COS)) to input, track and retrieve information

Additional Information:

  • 1 Bilingual Temporary, duration up to 12 months, 130 Queen St W, Toronto, Toronto Region, Criminal Record and Judicial Matters Check
Compensation Group:
Ontario Public Service Employees Union
Legal Services
Posted on:
Tuesday, April 11, 2023
  • This ad is also available in French.
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • T-AG-197433/23
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, May 24, 2023 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is

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