Apply By: Monday, December 11, 2023 11:59 pm EST
Competition Status: Application Screening

Approximately 521 individuals applied for this opportunity.

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Process.

Amended - Ambulance Communications Officer - Irregularly Scheduled/On-Call

Ministry of Health
Emergency Health Services Division
Cambridge, Hamilton, London, Windsor
Language of Position(s):
Job Term:
8 Temporary on-call positions, up to 6 months
Job Code:
16710 - Ambulance Communications Officer 1
$30.40 - $37.17 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Job ID:
Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work. We currently have opportunities available in Hamilton, Cambridge and London.

Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and ensure the right people and resources arrive on scene, no matter the time of day or place. You will join a team of dedicated individuals who serve Ontario's citizens and visitors with high-quality pre-hospital care and are often the first point of contact for patients entering the Ontario health care system.

Learn more about the recruitment process, training program and certification for a career as an Ambulance Communications Officer  here We have also developed a  self-assessment survey to help you determine if a career as an Ambulance Communications is the right fit for you.

This is a continuous posting and will be posted until filled. Screening and selection processes will begin after October 6th, 2023. This posting may be extended but could close at any time after this date without notice. Please only submit your application ONCE under this Job ID.

Amendment: Additional vacancies added in Windsor

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

• Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system
• Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.
• Communicate with individuals who are under stress in a respectful, patient, and calming manner
• Apply your critical thinking and problem-solving skills to assess real-time emergency situations • Direct ambulance movements and coordinate response efforts with partners such as Fire, Police and Ornge Air Ambulance
• Provide pre-arrival instructions including first aid and telephone-assisted cardio-pulmonary resuscitation (CPR) while awaiting the arrival of paramedics or tiered emergency responders.

Ambulance Communications Officer Training Program:
Upon hiring the successful candidate will be required to complete a comprehensive six-week Entry-to-Practice (ETP) training program. The training will focus on core protocols, procedures, and systems for land ambulance dispatching and emergency call taking.
If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the job training and coaching program. For training only, the incumbent will be required to work full-time hours. This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff.

Hours of Work
Ambulance Communications Officers work pre-scheduled shifts for up to 40 hours per week. You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.

How do I qualify?


Job offer is conditional on the candidate successfully completing the following requirements:
• Proficiency in typing at 35 w.p.m. with 90% accuracy
• Successfully pass CritiCall pre-employment testing
• Security clearance, including Criminal Record Check
• Entry-to-Practice (ETP) training and local on-the job training
• Ambulance Communications Officer Certification
• Standard First-Aid and Targeted Responder CPR Certificate within 30 days of employment
• Restricted Radio Operator Certificate within 30 days of employment

Multi-Tasking, Organizational and Memory Recall Skills

• You can coordinate and prioritize multiple concurrent calls for services and delegate tasks when required
• You can maintain control of situations under pressure and manage on-going stress effectively
• You have memory recall skills to receive and retain critical information from callers

Decision Making, Problem Solving and Critical Thinking Skills

• You have professional judgement to assess “real-time” circumstances of emergency situations to determine and deploy appropriate assistance to callers
• You can critically assess and anticipate problems to determine alternative solutions that will ensure the timely delivery of effective patient care.
• You have the ability to acquire, interpret and apply knowledge of Central Ambulance Communications Centre operations, policies, practices and processes, as well as sections of the Ambulance Act and other related Acts.

Interpersonal, Communication and People Skills

• You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others
• You can manage issues using appropriate communication techniques and escalate when necessary
• You have written communication skills to update information, prepare reports, and respond to requests for information.
• You have teamwork skills to work collaboratively with others in a fast-paced, critical incident environment
• You have listening skills to function effectively in a non-visual environment to receive, discuss and understand detailed information from callers

Other Professional Skills

• You demonstrate customer service skills and respect towards others in all areas of your work
• You have proficiency in computer software and computer-based telecommunications applications
• You can demonstrate resiliency in the workplace by remaining positive, flexible, and organized even under pressure.
• You have the ability to work in a fast-paced, high stressful environment.

Additional Information:

  • 2 English Temporary - Irregular On-Call, duration up to 6 months, Hamilton, West Region, Criminal Record Check
  • 2 English Temporary - Irregular On-Call, duration up to 6 months, Cambridge, West Region, Criminal Record Check
  • 2 English Temporary - Irregular On-Call, duration up to 6 months, London, West Region, Criminal Record Check
  • 2 English Temporary - Irregular On-Call, duration up to 6 months, Windsor, West Region, Criminal Record Check
Compensation Group:
Ontario Public Service Employees Union
Health and Social Services
Posted on:
Wednesday, November 8, 2023
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • T-HL-197614/23(6)
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, December 11, 2023 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code .
Note: The only website where you can apply on-line for positions with the Ontario Public Service is

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