The Office of the Independent Police Review Director (OIPRD) requires experienced case management experts to perform end-to-end case management administration, tracking and co-ordination to support the accurate, timely and efficient handling of public complaints involving police in Ontario.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
In this role, you will:
• assess public complaints received to classify and categorize each complaint, identifying non-routine situations and potentially difficult contentious issues
• provide complainants and representatives with guidance and advice on the Office of the Independent Police Review Director (OIPRD) processes and/or the appropriateness of the complaints
• respond to inquiries e.g. from the public and provide information to complainants, potential complainants, the general public e.g. on the handling of complaints or the status of complaints
• maintain a case management system to ensure the effective handling of complaints within stringent timelines and guidelines
• liaise and consult with colleagues to coordinate activities, and facilitate information sharing and project collaboration
• contribute to the development of corporate outreach communications strategies and public education plans and programs to promote OIPRD's strategy direction and key initiatives
• provide support to develop and coordinate communication and informational material
• assist in building relationships with key internal and external stakeholders
How do I qualify?
Technical Knowledge:
• You demonstrate the ability to interpret and apply relevant legislation ( i.e. : The Police Services Act and OIPRD policies, procedures and protocols) to determine the jurisdiction, provide related processing advice and recommendations to complainants/representatives as well as prepare accurate and complete case summaries with recommendations, and correspondence to communicate decisions
Analytical and Problem Solving Skills:
• You demonstrate analytical and problem solving skills to examine and analyze complaint case files, including assessing the relevance of information, identifying the key issues to be addressed, identifying inconsistencies and problems, determining issues which may be contentious, gathering all relevant facts and evidence and determining if further investigation is necessary
Communication and Interpersonal Skills:
• You demonstrate oral and written communications skills to communicate effectively and tactfully with complainants and a variety of stakeholders, and to prepare concise case summaries, recommendations and correspondence
• You demonstrate interpersonal and influencing skills to provide information/advice as well as gather investigative information while dealing with complainants and other stakeholders in sensitive and perhaps confrontational and hostile situations
• You have relationship-building and networking skills to enhance relationships with the public and build stakeholder relations with community groups (example: Indigenous communities)
Computer Skills:
• You have proven proficiency with common office software (MS Office, intranet, internet, email) and case management database systems
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
