Apply By: Monday, February 5, 2024 11:59 pm EST
Competition Status: Application Screening

Approximately 726 individuals applied for this opportunity.

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Process.

Visitor Care Associate

Organization:
Ontario Science Centre
Division:
External Relations Branch - Visitor Services Department
City:
Toronto
Language of Position(s):
English
Job Term:
1 Temporary - up to 12 months
Job Code:
04OAD - Office Administration 04
Salary:
$22.65 - $26.18 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open
Job ID:
210504
The Opportunity:
Guided by our mission to inspire passion for the human adventure of discovery, the Centre engages visitors in lifelong learning, is a vital link in the education and innovation ecosystems and a convener of public dialogue about science, technology, and society. The Centre welcomes 900,000 visitors each year and offers hands-on experiences and insights into science and technology that help visitors of all ages understand and contribute to the world around us.

Note: The number of positions to be filled: up to 10 Visitor Care Associates

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

The Ontario Science Centre is seeking motivated and skilled individuals to provide caring, warm, and friendly service to our visitors. The successful candidate will be a customer service specialist who can provide cashier services and group admission in a fast-paced service environment while responding to general customer service inquiries. In addition, the successful candidate will work as a parking attendant and auditorium/theatre usher and provide support for internal client events and programs including Membership, Facility Rentals, Science Engagement and School Programs.

Please note: These positions are irregularly scheduled for 0-36.25 hours per week with no guaranteed minimum. Hours are scheduled on an as-needed basis and shifts may include working outdoors. Work on weekends, holidays and evenings may also be required, in accordance with Science Centre's operating hours and special events/after-hours schedule The Ontario Science Centre is open 364 days per year. Specifically, applicants will need a minimum availability of two weekdays (Wed-Fri) plus weekends.

How do I qualify?

Mandatory

• Minimum availability- Weekends, holidays, evenings and at least two weekdays.

Customer Service Skills

• Experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment
• Excellent customer service skills and proven commitment to visitor care
• Ability to demonstrate a caring, warm and friendly approach to customer service applying your knowledge of accessible, engaging and supportive customer interactions, in keeping with the service standards of the Ontario Science Centre.
• Strong oral communication skills to communicate clearly, politely, enthusiastically and persuasively over the phone and in person.
• Tact and diplomacy applied across service channels, which include the Box Office, parking, theatres and auditoriums, and on the floor greeting and engaging visitors.

Collaboration, Organizational Skills and Attention to Detail

• Strong collaboration & interpersonal skills to interact effectively with other team members in discussing and resolving service challenges and issues together to ensure operational requirements are met.
• Flexibility and multi-tasking skills and the ability to quickly shift focus in a fast-paced service and sales environment.
• Acute attention to transaction detail ensuring accurate recording/entry of confidential customer sales data and subscription information.

Technical Skills

• Proven ability with respect to front-line sales and operating a computerized ticketing point of sale system.
• Excellent knowledge of cash handling policies and balancing procedures
• Math skills to ensure precise transactions and appropriate tracking, records, corrections, in a ticketing database environment

Problem Solving and Analytical Skills

• Demonstrated analytical and problem-solving skills to probe for information, assess situations and determine appropriate course of action
• Effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed
• Demonstrate good judgment and a positive attitude when interacting with internal and external stakeholders

Additional Information:

Address:
  • 1 English Temporary, duration up to 12 months, 770 Don Mills Rd, Toronto, Toronto Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Customer and Client Services
Posted on:
Monday, January 22, 2024
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, February 5, 2024 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code .
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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