The Victims and Vulnerable Persons Division seeks a motivated person to be the first point of contact for the Victim/Witness Assistance Program (VWAP) to provide clients with program and services information, to provide client assistance and a full range of administrative services in a fast-paced environment.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
You will be:
• Responding to/recording inquiries, referring issues to appropriate staff;
• Receiving and reviewing incoming files and materials to determine priorities;
• Establishing/maintaining office filing systems;
• Data input, extracting and formatting data to prepare statistics and routine correspondence;
• Maintaining reception area/waiting room and office equipment; and
• Arranging meetings/coordinating appointments, assisting in training/orientation.
Please note the successful candidate maybe required to travel to rural and other work sites where public transit is not available.
How do I qualify?
Mandatory
• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire. (For bilingual position only)
• Typing 50 words per minute
Relevant Skills and Experience:
• Demonstrated communication/interpersonal skills;
• Proven customer service skills, ability to apply judgment/tact/sensitivity and diplomacy;
• Demonstrated organizational skills; experience/knowledge of office administrative processes/procedures such as financial reconciliation and office expenditures;
• Ability to acquire and apply knowledge of the criminal justice system, victims' issues (e.g., child abuse, sexual assault, domestic violence, homicide, etc.), the Freedom of Information and Protection of Privacy Act, VWAP services and objectives;
• Analytical/problem solving skills;
• Proficiency in MS Office software, operating database systems and internet web-based applications; knowledge of basic arithmetic; ability to interpret and apply policies/procedures and legislation.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.