Manager, Telecommunications Operations

NOTE: Effective April 1, 2024, the salary range for this position is $92,920 to $135,056 per year.

Join us and embrace this opportunity to lead the delivery of seamless telecommunication services on an unprecedented scale.

As an experienced manager in telecommunications operations, you'll lead the delivery of our expansive services, unparalleled in scope and diversity, offering a unique opportunity for professional growth and impact.

By providing seamless access to vital telecommunications services, you'll empower every Ontario Public Service employee to passionately serve the diverse needs of the people of Ontario with unwavering dedication and efficiency.

Leadership in the Ontario Public Service
A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.

Our team
Our dedicated team of telecommunications professionals serves as the backbone of the information technology infrastructure for the Ontario government and it's 68,000 employees. Committed to service excellence, our team manages and delivers a comprehensive suite of services that enables seamless communication and collaboration across government. Our services include WAN & LAN networking, wireless network connectivity, virtual private network (VPN), video conferencing, and voice over IP (VoIP).

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

The Ontario Public Service (OPS) is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS invites all interested individuals to apply. As an organization that promotes equity and diversity, the OPS encourages applications from Indigenous, Black, racialized individuals, and persons with disabilities.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.

Visit the OPS Anti-Racism Policy, the OPS Diversity and Inclusion Blueprint, and the Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.

What can I expect to do in this role?

Create the Work Environment
In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.

Deliver on Business Goals and Priorities
Your leadership will be crucial in guiding the team towards the achievement of it's business goals. It will be your responsibility to inspire, develop and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the branch and ministry. You will contribute to the achievement of team goals by:

• Overseeing the strategic planning and execution of the migration process, ensuring seamless transition from legacy services to modern telecommunications solutions while minimizing customer disruptions and maximizing efficiency.
• Providing leadership and guidance to ensure the timely resolution of issues and the delivery of exceptional day-to-day support to meet the needs of the organization and its users.
• Collaborating with other departments to identify and address emerging telecommunications needs and requirements.
• Leading initiatives to improve the reliability, security, and efficiency of telecommunications infrastructure and services.

How do I qualify?

Leadership experience:

• You have experience managing and leading teams within a complex telecommunications operation.
• You have coaching skills to support the growth and development of team members in a virtual environment.
• You champion the creation of an inclusive, diverse, equitable, and accessible workplace, cultivating a setting where every team member can thrive.

Customer service focus:

• You have a customer-centric approach with a strong focus on delivering exceptional customer service, ensuring that telecommunications services meet the needs and expectations

Project Planning and Implementation:

• You have strong project management skills with experience planning and executing transitions from legacy telecommunication systems to modern solutions, ensuring smooth migration of legacy services while minimizing disruption to end users

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Sunday, May 5, 2024 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.