The Ministry of Public and Business Service Delivery requires a Program Clerk to process and ensure the continuity of records, documents and mail.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
In this role, you will:
• provide information and support services related to designated services or line(s) of business to internal and external customers, in response to telephone, mail, email and fax inquiries
• collect and record statistical information on incoming and outgoing documents and records
• coordinate time-sensitive reports for distribution
How do I qualify?
Administrative Knowledge and Skills:
You have:
• the ability to acquire and apply knowledge of the unit and branch workflow and functions
• knowledge of filing, record retention schedules and bring forward systems to ensure security of documents and information
Analytical Skills:
• You have experience performing a routine quality assurance review to ensure documents are accurately completed and ready for processing
Communication and Interpersonal Skills:
You have:
• good written/oral communications to prepare form letters for clients identifying missing information and liaise with staff in connected units
• good interpersonal skills to work in a team environment
Organizational Skills:
• You have good organizational skills to maintain/use a large filing system and to organize and prioritize own workload and work under general supervision
Computer Skills:
You have:
• experience using computer software to verify client data submitted on application forms, to prepare statistical reports and record information
• experience receiving, logging, tracking and distributing applications using an electronic tracking application
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.